FAQs

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Water Division

1. What should I do if I have a question about my water / sewer bill?: Please call the Water Billing Office at 978-671-0954 during normal business hours with any questions regarding your water / wastewater bill. Additional information is available on the Water Billing page.

2. Why do I have low water pressure or no water pressure?: Water pressure problems are usually the result of a disruption in the water distribution system such as a water main break, hydrant flushing, or a recent fire in the area. It could also be caused by sediment in your water meter. Please call the Water Division at 978-671-0957 during normal business hours with any questions or concerns, or view the Contact Public Works form.

3. How do I report a water main break?: Call the Water Division at 978-671-0957 (they are staffed 24/7) with your name, address, phone number, and the location of the water break.

4. If I don't have any water, why is this happening and what should I do?: Generally, if you experience a loss of water this is most likely due to a water main break in your area. The water has been shut off in order to repair the break. The Water Maintenance Crew must wait for other utility companies to mark out their equipment under the road before repairs can begin. Repairs can take several hours. We ask for your patience and cooperation during this process. Feel free to call the Water Division at 978-671-0957 to confirm a break in the area.

5. Why do I have brown water?: Brown water is generally a combination of iron and manganese (minerals that are naturally present in water). These minerals become oxidized when they are mixed with chlorine (which is added to the water for disinfection). This can result in discolored laundry and plumbing fixtures. Brown water can also occur when there is any change in the distribution system, such as increased flow, a water main break, or a fire. The Water Division has a rust-reducing product for use in the laundry. This product is available at the Water Treatment Facility located at 270 Treble Cove Road, and also at the Water Billing Office at the Billerica Town Hall located at 365 Boston Road.

6. How do I have my water line marked?: Contact the Water Division at 978-671-0957 during normal business hours to request that your water service or main be marked. This requires 48 to 72 hours notice and may be postponed if there is a water emergency such as a water main break.

7. How do I have my water service shut off?: To request that your water service be shut off for construction or for the season, please contact the Water Division at 978-671-0957 during normal business hours. This requires 48 to 72 hours notice and may be postponed if there is a water emergency such as a water main break.

8. Where do I purchase a water meter or remote touch pad?: Contact the DPW Administration at 978-671-1313 or stop by the DPW Administration Office (Room G11 in Town Hall), Monday through Friday, between the hours of 8:30 a.m. to 3:30 p.m.

9. Where can I get indoor / outdoor water conservation kits?: Contact the Water Division at 978-671-0957 or stop by the Water Treatment Plant at 270 Treble Cove Road, during normal business hours. Kits are also available in the Water Billing Office at 365 Boston Road, Room 213, during their normal business hours. Outdoor Water Conservation Kits are distributed at the Billerica Health and Recreation Fair held in April. Indoor Water Conservation Kits are distributed at Yankee Doodle Weekend.

10. Where does the town's drinking water come from?: The town's drinking water is taken from the Concord River and is treated at the Water Treatment Plant at 270 Treble Cove Road.

11. What is the town water pressure?: Pressure can vary significantly depending on several factors such as location, season, and distribution system conditions. In some areas of Billerica, the pressure can be as high as 120 pounds per square inch (psi). If this pressure presents a problem in your home, you may hire a plumber to install a pressure reducing valve after your water meter.

12. What is the hardness of the town’s water?: The hardness of Billerica’s water varies throughout the year. On average, the hardness is 40 75 milligrams per liter (mg/l), or 4.3 grains per gallon.

13. How do I read my water meter?: Learning to read your water meter can help you discover water leaks, monitor

your usage, and double check your water bill. View the How to Read Your Meter and Check for Leaks information form.

14. How do I keep my water meter from freezing in the winter?: Always make sure that your water meter is being heated in the winter, especially during periods of very low temperatures. If it is located in a closet, keep the door open and do not block it with household items. If it is in a crawl space, make sure that it is well insulated from the weather.