Why do I have brown water?
Brown water is generally a combination of iron and manganese (minerals that are naturally present in water). These minerals become oxidized when they are mixed with chlorine (which is added to the water for disinfection). This can result in discolored laundry and plumbing fixtures. Brown water can also occur when there is any change in the distribution system, such as increased flow, a water main break, or a fire. The Water Division has a rust-reducing product for use in the laundry. This product is available at the Water Treatment Facility located at 270 Treble Cove Road, and also at the Water Billing Office at the Billerica Town Hall located at 365 Boston Road.

Show All Answers

1. What should I do if I have a question about my water / sewer bill?
2. Why do I have low water pressure or no water pressure?
3. How do I report a water main break?
4. If I don't have any water, why is this happening and what should I do?
5. Why do I have brown water?
6. How do I have my water line marked?
7. How do I have my water service shut off?
8. Where do I purchase a water meter or remote touch pad?
9. Where can I get indoor / outdoor water conservation kits?
10. Where does the town's drinking water come from?
11. What is the town water pressure?
12. What is the hardness of the town’s water?
13. How do I read my water meter?
14. How do I keep my water meter from freezing in the winter?