FAQs

How do I get my street plowed?: The Highway Division makes every effort to plow all town streets. This effort begins when snow depth reaches 2 inches. Typically plow operations are completed within 4 to 6 hours after the end of a snow storm. The main roads and hills are given priority; secondary roads are plowed by private contractors hired by the town when 3-inch depths are reached. Contact the Highway Division at 978-671-0952 to report any street inadvertently missed.

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Highway Division

1. How can I get a street or sidewalk repaired?: Call the Highway Division at 978-671-0952, with your name, address, phone number, and a description and location of requested repairs.

2. How do I report a pothole?: Please call the Highway Division at 978-671-0952, Monday through Friday, from 7 a.m. to 11:30 a.m., and 12:30 p.m. to 3:30 p.m., with the location of the pothole. In the event of an emergency repair please contact the Billerica Police Department at 978-671-0900.

3. How do I get my street swept?: Street sweeping occurs each year from late spring through late autumn. Every attempt is made to sweep all streets in town, however, we are not averse to taking requests.

4. How do I report a clogged drain / catch basin?: Please call the Highway Division at 978-671-0952, Monday through Friday, from 7 a.m. to 11:30 a.m., or 12:30 p.m. to 3:30 p.m., with the location of the clogged basin or clogged drain.

5. How do I get my street plowed?: The Highway Division makes every effort to plow all town streets. This effort begins when snow depth reaches 2 inches. Typically plow operations are completed within 4 to 6 hours after the end of a snow storm. The main roads and hills are given priority; secondary roads are plowed by private contractors hired by the town when 3-inch depths are reached. Contact the Highway Division at 978-671-0952 to report any street inadvertently missed.

6. How do I get my street sanded?: Contact the Highway Division at 978-671-0952 to request that a street be treated with sand or salt.

7. Is sand or salt available for residents?: The Town does not provide sand or salt to the public, however we do have sand barrels located throughout Billerica at problem areas.

8. What do I do if I notice that there is a sign is missing at the end of my street?: To report a missing sign, please contact the Highway Division at 978-671-0952 during normal business hours with the location and description of the missing sign.