FAQs

Who do you serve?: The MIS/IT Department serves all Town departments with the exception of the Billerica Public Schools and Public Safety. However, we do work and collaborate very closely with the Information Technology divisions of those organizations.
We also work with the library to an extent and assist Town committees, boards, and commissions with anything they may require.

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MIS/IT

1. What does the MIS/IT Dept. do exactly?: The MIS/IT Dept is charged with building, maintaining, and updating the technological systems used by all Town departments and employees. In short what this means is that the software programs and computers on which they run are designed and maintained by the Town's MIS/IT department. We meet with other departments regularly to discuss their needs and add services, and resolve any issues that arise.
In addition, the Town's infrastructure (servers, storage devices, and networking devices) is controlled by the MIS/IT department, as is the imaging infrastructure (printing/scanning/copying), Town website and social media.

2. Who do you serve?: The MIS/IT Department serves all Town departments with the exception of the Billerica Public Schools and Public Safety. However, we do work and collaborate very closely with the Information Technology divisions of those organizations.
We also work with the library to an extent and assist Town committees, boards, and commissions with anything they may require.

Yes.

While there is NO SUCH THING as an impenetrable network, we have engaged industry standard best practices to secure all of our systems.

4. What's on the horizon?: Technology is ever-evolving, and in the world of IT there is no such thing as "done". We are always working on implementing new technologies to improve how data is used. We take very seriously our duty to provide the best possible systems for use by Town employees, because if we do better, they do better for you.
We invite you to check out the latest news from the MIS/IT Dept below.

The latest news!