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Assessor - Motor Vehicle Excise Tax

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1. What is motor vehicle excise tax?

It is an annual tax for the privilege of registration. Anyone who registers a vehicle with the Massachusetts Registry of Motor Vehicles (RMV) will be billed based on the information supplied to the Registry of Motor Vehicles on the registrant's application. M.G.L. Chapter 60A imposes an excise on the privilege of registering a motor vehicle or a trailer in the commonwealth of Massachusetts. The excise is levied annually in lieu of a tangible personal property tax. Non-registered vehicles, however, remain subject to the taxation as personal property. The excise is levied by the city or town where the vehicle is principally garaged and the revenues become part of the local community treasury. The Registry of Motor Vehicles prepares data for excise bills according to the information on the motor vehicle registration and sends it to city or town Assessors. Cities and towns then prepare bills based on excise data sent by the Registry in conformity with Registry requirements.

Information Regarding M.G.L. Chapter 60A

2. Who must pay?

Anyone with Massachusetts' license plates.

3. What is the rate?

The rate is $25.00 on the thousand. This is the standard rate for the entire Commonwealth.

4. How are vehicles valued?

Based on valuation rates set by the state, vehicles are valued as follows:

• 50% of mfr.'s list price in the year preceding the designated year of manufacture (brand new car released before model year)
  
• 90% of mfr.'s list price (1st year)


• 60% of mfr.'s list price (2nd year)


• 40% of mfr.'s list price (3rd year)


• 25% of mfr.'s list price (4th year)


• 10% of mfr.'s list price (5th year)

5. How is the tax determined?

Once the value of the vehicle is determined, an excise at the rate of $25.00 per thousand is assessed. Excise taxes are assessed annually on a calendar year basis by the Assessors of the city or town in which the vehicle is garaged as of January 1st. If the motor vehicle is registered after January 31, it is taxed for the period extending from the first day of the month in which it is registered to the end of the calendar year. For example, if a vehicle is registered on April 30, it will be taxable as of April 1, for the nine months of the year (April through December). In no event shall the excise be assessed for less than $5.00 nor shall an abatement or refund under Section 1 of Chapter 60A reduce an excise to less than $5.00.

6. Can I get an abatement?

If an owner of a motor vehicle thinks that he/she is entitled to an adjustment of his/her excise bill, it is strongly recommended that he/she pay the bill in full or provide necessary documents prior to the due date so it may adjusted and paid on time (due date does not change). NOTE: on unpaid excise tax bills, an owner risks incurring late fees and penalties. Abatements can be handled by contacting the Assessor's Office.

7. Who qualifies for an abatement?

Basically, what did you do with the plate and with the car?
You may qualify for an abatement when:

• a vehicle is sold, traded or junked.

If an excise bill is received for a vehicle or trailer which has been sold, junked or traded the seller must show documentation that the plates have been returned to the Registry of Motor Vehicles, or online OR new registration if plates have been transferred.
Plus Bill of Sale, Purchase and Sale contract showing that you sold/traded in that vehicle. (Please be sure that the VIN # and new owner is evident) or Junk Yard Receipt. The bill will be adjusted to reflect the portion of the year when the vehicle was owned by the recipient of the bill.
NOTE: It is important to remember that the bill for a vehicle you no longer own should not be ignored.
• a vehicle is totaled;

If an excise bill is received for a vehicle or trailer which was totaled. Documents needed: Insurance Company Settlement letter (Please be sure that the VIN # is evident) and new registration or Cancelled plate return receipt. The bill will be adjusted to reflect the portion of the year when the vehicle was owned by the recipient of the bill.
NOTE: It is important to remember that the bill for a vehicle you no longer own should not be ignored.
• a vehicle is stolen;

If the vehicle is stolen and not recovered within 30 days, the owner will be entitled to an abatement if he/she reports the theft of the vehicle to the local police within 48 hours of discovery of the theft. After 30 days, the owner must surrenders the certificate of registration and obtain a certificate from the Registry of Motor Vehicles indicating that he/she has done so. Documentation needed: Police Report and C-19 form (Affidavit of Lost or Stolen plate) - this certificate and the local police report of the theft should be presented to the Assessor’s office for abatement. The assessor will adjust the bill and grant abatement for the remaining portion of the year
Falsely reporting the theft of a motor vehicle or trailer will result in severe penalties and a person may be charged up to three times the excise due on the vehicle for an entire year.
NOTE: It is important to remember that the bill for a vehicle you no longer own should not be ignored.
• a registrant moves out of Billerica to another city or town within Massachusetts prior to January 1st of the taxing year;

If a motor vehicle owner moves before the first of the year within Massachusetts and has not paid an excise tax for the current year, he/she should provide the Assessor’s office with the following documentation: proof of garaging as of January 1, of the billing year and a copy of the Insurance Policy (Cover Selection Page) as of January 1 of the tax year, pay the motor vehicle excise to the city or town in which he/she resided on January 1.
If the owner did not notify the Registry that he/she moved before the first of the year, it is necessary to pay the former city or town which had sent the excise bill.
• a registrant moves out of state, cancels his/her MA registration, and registers in another state prior to December 1st.

If the owner of a vehicle moves out of Massachusetts and registers his/her vehicle in another state, notify the Assessor’s Office and provide them with a copy of the following documentation: Registration for the New State or County AND Plate Return Receipt.
Please note that the Registry strongly encourages a person who has moved to another state to cancel the registration in Massachusetts in order to avoid problems with an excise tax abatement application or future registration in the new state.

8. How are abatements figured?

Abatements are pro-rated monthly. The abatement amount is calculated from the registration cancellation date to December 31st of the tax year. For example, if the tax bill was issued for the whole year and the plate was cancelled in the month of February, you would be due an abatement for 10 months of the original tax. The minimum abatement amount is $5.00.

9. Who qualifies for an exemption?

M.G.L. Chapter 60A, Section 1 provides excise tax exemptions for vehicles owned by certain disabled individuals and veterans, ex-prisoners of war and their surviving spouses and certain charitable organizations. For ex-prisoners of war and their unmarried surviving spouses, the law allowing the exemption for the motor vehicle excise must be accepted by the city or town to be applicable. Those listed below qualify for an exemption.
Blind: Permanent impairment of vision in both eyes. Must own and register for their own personal use.
Must submit a certificate from the Commission of the Blind.
Handicapped: Must suffer either the loss of or the permanent loss of use of both arms or both legs.
A letter from physician must be submitted. If exemption is sought due to loss of use of limbs, the letter must state that it is a permanent loss. Vehicle must be owned and registered by handicapped person.
Note: A handicapped person who owns a vehicle jointly, satisfies the ownership requirement for a full exemption. However, only one vehicle will be exempted per year.
Veterans: Must suffer either the loss of or the permanent loss of use of one foot, one hand, one eye or permanent impairment of vision in both eyes. A certificate from the Veterans' Administration must be furnished. The vehicle must be owned and registered in the name of the veteran.
Prisoner of War: Any U.S. Military former Prisoner of War who registers a vehicle with a P.O.W. license plate.
Non-Domiciliary Servicemen: Servicemen assigned to Massachusetts by the Armed Forces.
Vehicle must be registered in his/her name. Must submit a letter from either a commanding or personnel officer stating that he/she is a non-domiciliary assigned to Massachusetts. Must be assigned in Massachusetts at the time of registration.
Please contact the Assessor’s Office at (978) 671-0971 for further details on eligibility.

Information from M.G.L. Chapter 60A Section 1

10. Where must I file for an abatement?

Abatements can be handled by contacting the Office of the Assessor.

Contact the Assessor's Office

11. When is payment due?

Payment of the motor vehicle excise is due within 30 days from the date the excise bill is issued. A person who does not receive a bill is still liable for the excise plus any interest charges accrued. Therefore, it is important to keep the Registry and the post office informed of a current name and address so that excise bills can be delivered promptly. All owners of motor vehicles must pay an excise tax. Therefore, it is the responsibility of the owner to contact the Collector's Office if you have not received a bill.

12. What happens if my payment is late?

If an excise is not paid within 30 days from the issue date, the local tax collector sends a demand. Interest accrues on the overdue bill from the day after the due date until the date of payment. Fees will be added on with each notification plus the daily interest.

13. How does non-payment of motor vehicle excise affect license and registration?

If the service warrant demanding final payment is ignored, the collector may then notify the Registry of Motor Vehicles of such non-payment, including all accrued interest and penalty fees. The Registry may then mark the individual's registration preventing the renewal of the motor vehicle registration and the owner's driver's license until such time as the Registry is notified that full and final payment has been made to the city or town. Once the bill had been paid, the municipality will give the motorist a receipt so he or she can return to the Registry to re-register his/her vehicle. Although the local tax collectors do notify the Registry that the matter is resolved, it is strongly advised to retain the certified receipt of payment for presentation to the Registry of Motor Vehicles. Cities and towns relay computerized notification that excise bills have been paid only periodically to the Registry.

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Assessor - Personal Property Tax

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1. How Can I Pay My Taxes?

You can pay your tax bill multiple different ways in Town.

1. In person between the hours of 8:30AM - 4PM

2. By mail. 

3. You can drop it in the green mailbox outside of Town Hall.

4. You can have your mortgage company pay it. 

5. Online

2. What is the Budget of Town?

The Town has a total budget of almost $154,000,000. Currently the Town is $16,000,000 under proposition 2 1/2. For more information on how every dollar is spent you can refer to the full budget document here!

M.G.L. Chapter 63

3. What are Billerica's Demographics?

Population estimates, July 1, 2018, (V2018)	43,784
Population estimates base, April 1, 2010, (V2018)	40,225
Population, percent change - April 1, 2010 (estimates base) to July 1, 2018, (V2018)	8.8%
Population, Census, April 1, 2010	40,243
Persons under 5 years, percent	 5.3%
Persons under 18 years, percent	 19.6%
Persons 65 years and over, percent	 14.8%
Female persons, percent	 48.9%
White alone, percent	 86.6%
Black or African American alone, percent(a)	 3.4%
American Indian and Alaska Native alone, percent(a)	 0.0%
Asian alone, percent(a)	 6.2%
Native Hawaiian and Other Pacific Islander alone, percent(a)	 0.0%
Two or More Races, percent	 1.8%
Hispanic or Latino, percent(b)	 4.3%
White alone, not Hispanic or Latino, percent	 84.6%
Veterans, 2013-2017	2,622
Foreign born persons, percent, 2013-2017	11.0%
Housing units, July 1, 2018, (V2018)	X
Owner-occupied housing unit rate, 2013-2017	80.9%
Median value of owner-occupied housing units, 2013-2017	$371,500
Median selected monthly owner costs -with a mortgage, 2013-2017	$2,178
Median selected monthly owner costs -without a mortgage, 2013-2017	$721
Median gross rent, 2013-2017	$1,340
Building permits, 2018	X
Households, 2013-2017	14,474
Persons per household, 2013-2017	2.86
Living in same house 1 year ago, percent of persons age 1 year+, 2013-2017	90.7%
Language other than English spoken at home, percent of persons age 5 years+, 2013-2017	13.5%
Households with a computer, percent, 2013-2017	94.4%
Households with a broadband Internet subscription, percent, 2013-2017	90.5%
High school graduate or higher, percent of persons age 25 years+, 2013-2017	92.6%
Bachelor's degree or higher, percent of persons age 25 years+, 2013-2017	33.7%
With a disability, under age 65 years, percent, 2013-2017	5.8%
Persons without health insurance, under age 65 years, percent	 2.9%
In civilian labor force, total, percent of population age 16 years+, 2013-2017	70.4%
In civilian labor force, female, percent of population age 16 years+, 2013-2017	67.5%
Total accommodation and food services sales, 2012 ($1,000)(c)	61,354
Total health care and social assistance receipts/revenue, 2012 ($1,000)(c)	79,208
Total manufacturers shipments, 2012 ($1,000)(c)	1,316,222
Total merchant wholesaler sales, 2012 ($1,000)(c)	850,256
Total retail sales, 2012 ($1,000)(c)	652,033
Total retail sales per capita, 2012(c)

4. I want to sign up for a Recreation Program!

Check out the Recreation website for their guides and ways to sign up!

Business Personal Property Form of List

5. I need a library card!

A library card is available to all Billerica residents and property owners, as well as those employed in town. Print and fill out our patron Registration Form below and bring it to the Billerica Public Library with a photo ID and proof of residence (preferably a Driver’s license. New residents can bring a lease, utility bill, etc.)  

6. I want to join the Senior Center!

Stop by or call the Senior Center at 978-671-0916 and make an appointment for a tour of the facility. If you register you will be issued a card. Tours of the senior center are available during the hours of 8:30 am to 4 pm, Monday through Friday. 

You must be 60 years old to participate at the senior center. We offer a few programs for those 50 or older such as Chronic Disease Health Classes, Caregiver Support Groups, and Wisdom Works, a job search services training class.

7. Can I get an extension of the filing deadline?

The Board of Assessors may extend the filing deadline if you can show a sufficient reason for not filing on time. The latest date the filing deadline can be extended is 30 days after the tax bills are mailed for the fiscal year. Requests for an extension must be made in writing to the assessors.

8. What is the penalty for failure to file or filing late?

There is a penalty for failing to file the Form of List pursuant to M.G.L. Chapter 59, Section 64. If you do not file a Form of List for the fiscal year, the assessors cannot grant an abatement. If you show a reasonable excuse for filing late, the tax assessed cannot be reduced lower than 150% of the amount that would have been assessed if the list had been timely filed. In that case, only the amount over that percentage can be abated. You can avoid this penalty by filing on time.

M.G.L. Chapter 59

9. What is the return used for and who has access to it?

The information in the Form of List is used by the Board of Assessors to determine the taxable or exempt status of your personal property and, if taxable, its fair market value. You may also be required to provide the assessors with further information about the property in writing and asked to permit them to inspect it. Forms of List are not available to the public for inspection under the public records law. They are available only to the Board of Assessors and Mass. Dept. of Revenue for purposes of administering the tax laws.

10. Who is eligible for an abatement?

Anyone who feels that their personal property is overvalued or exempt may file for an abatement. You must file an abatement form at the Assessor's Office between January 1 and February 1 of the current tax year. Only the current tax year is eligible for abatement or exemption. Please visit the Assessor's Documents Page to download the necessary form - Abatement Application State Form 128

11. What property is exempt?

Tools employed by a plumber, carpenter, auto mechanic and other trade professionals are exempt from the personal property tax. In legal terms, this exemption covers "tools of trade" of a "mechanic" (e.g., small tools that can fit in a tool box). Boats, fishing gear and nets - up to $10,000 in value - owned and used in a commercial fishing business are exempt. Tools of other professionals not listed are considered taxable. These include dentist's drills and x-ray machines. Computers are also subject to the personal property tax, but in cases where they are utilized by a corporation for internal purposes only (e.g. for such functions as internal accounting or administrative operations), computers are not subject to taxation. Tangible personal property subject to some other type of local tax is also exempt from the personal property tax. Motor vehicle and trailer excise, ship and boat excise, the farm animal and equipment excise, and mobile home park license fees are all included in this category. Intangible personal property is exempt from the personal property tax. Intangible property includes stocks, bonds and cash, mortgages and other evidence of ownership of property rights.

For Individuals, Sole Proprietors, Partnerships, Associations, Trusts, Limited Liability Companies filing as Partnerships, and Out-of-State Insurance Companies not having a reciprocal exemption agreement with Massachusetts:
Individuals are entitled to an exemption for (1) household furniture and effects at the place of their domicile, (2) farm utensils and (3) tools of a mechanic's trade.
Tangible personal property that is taxable includes: Poles, underground conduits, wires, pipes, machinery, tools & equipment, business furniture and fixtures, merchandise, unregistered motor vehicles and trailers, animals, and forest products.

For Massachusetts Business and Out-of-State Business Corporations, Limited Liability Companies (filing federally as corporations) and Mutual Insurance Holding Companies:
Tangible personal property that is taxable includes poles, underground conduits, wires, and pipes. All ‘machinery used in the conduct of business" is taxable except machines that are: (1) stock in trade, (2) used directly in dry cleaning or laundering processes, to refrigerate goods or to air condition premises, or (3) used directly in purchasing, selling, accounting or administrative functions.

For Massachusetts and Out-of-State Manufacturing Corporations and Limited Liability Companies (filing federally as corporations which have been classified as "manufacturing" by the Department of Revenue):
Tangible personal property that is taxable includes poles, underground conduits, wires, and pipes. All tangible personal property used in the manufacture or generation of electricity except property that (1) is a cogeneration facility of 30 megawatts or less in capacity, or (2) was exempt because of a manufacturing classification effective on or before January 1, 1996.

For All Other Massachusetts Corporations subject to taxation under M.G.L. Chapter 63 including: Financial Institutions, Insurance Companies, Savings and Cooperative Banks, Utility Corporations, Out-of-State Public Service Corporations subject to taxation under M.G.L. Chapter 63, Section 58 and Out-of-State Insurance Companies if the state of incorporation exempts similar tangible personal property of Massachusetts insurance companies:
Tangible personal property that is taxable includes poles, underground conduits, wires, pipes and machinery used in the manufacture, or in supplying, or distributing water.

• Change your address on your Personal Property tax Bill. Fill out Change of Address Business Personal Property form and send to the Assessor’s office.


• Religious and Charitable Organizations Taxpayers Guide to Local Property Tax Exemptions


• Literary, temperance, benevolent, charitable or scientific organizations that may be entitled to an exemption must file State Tax Form 3 ABC listing all property they own or hold for those purposes on January 1. State Tax Form 3ABC

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Assessor - Tax Exemptions

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1. I am a Veteran; do I qualify for a property tax exemption?

If you have a service-connected disability of 10% of more, you are entitled to a property tax exemption. Please contact the Assessor’s office for more information regarding the qualifications. CLAUSE 22-$800 / 22A-$1,500 / 22C-$3,000 / 22D-Full / 22E-$2,000CLAUSE 22 - To qualify, the taxpayer must be a veteran or the surviving spouse of a veteran AND have a service connected disability of 10% or more OR have been awarded the Purple Heart OR be a veteran of the Spanish, Philippine or Chinese Expedition OR be a parent of a veteran who lost their life during wartime service OR be a surviving spouse of a WW1 Veteran CLAUSE 22A - To qualify, the taxpayer must be a veteran who has: lost one foot OR one hand OR one eye during wartime service OR have been awarded the Congressional Medal of Honor, Distinguished Service Cross, Air Force Cross or Navy Cross. CLAUSE 22C - To qualify, the taxpayer must be a veteran who has: Total disability in line of duty OR Received assistance in acquiring "specially adapted housing." CLAUSE 22D – To qualify, the taxpayer must be a veteran who is a: Surviving spouse of veteran who lost their lives as a result of being in a combat zone, so long as they have not remarried. CLAUSE 22E - To qualify, the taxpayer must be a veteran or the surviving spouse of a veteran who has: been certified by the Veterans Administration to have a 100% disability and is incapable of working. A certificate of 100% disability must be filed annually. To download an application please click on the following link:

Clause 22, 22A, 22C, 22D, 22E

2. I am 65 years old; do I qualify for a property tax exemption?

If you are 65 years old or older, you may qualify for a property tax exemption if you meet the income, asset and ownership requirement. Every year the Massachusetts Department of Revenue provides the Assessors with the maximum amount of income and the maximum amount of assets an applicant can have to qualify for a property tax exemption. Please contact the Assessors office for more information regarding the qualifications. CLAUSE 41C - $1,000 To qualify, a property owner must be over 65 years of age as of July 1 AND must have primary residence in Massachusetts for ten years AND owned property in the state for five years AND must have occupied their current property as of July 1 AND all co-owners must have a whole estate (the value of personal property excluding domicile) of less than $42,600 if single; $58,575 if married AND all co-owners; must have an income less than $28,687 if single, $43,030 if married. To download an application please click on the following link:

Clause 41C

3. I am a Widow; do I qualify for a property tax exemption?

If you were widowed prior to July 1st of the current year, you may qualify for a property tax exemption if you meet the asset requirement provided by the Massachusetts Department of Revenue each year. Please contact the Assessors office for more information regarding the qualifications. ELDERLY, SURVIVING SPOUSE, MINOR CHILD
CLAUSE 17D - $350 To qualify, a property owner must be over 65 years of age as of July 1 OR a surviving spouse OR surviving minor child AND must have owned and occupied the property for five years AND must have a whole estate (the value of personal property less domicile) of less than $40,000. To download an application please click on the following link:

Clause 17D

4. I am legally blind; do I qualify for a property tax exemption?

If the Commonwealth of Massachusetts Commission for the Blind has declared you legally blind prior to July 1st of the current year; you are entitled to a property tax exemption. Please contact the Assessors office for more information regarding the qualifications. BLIND PERSONS
CLAUSE 37A - $1,000 To qualify, a property owner must be a legal resident of the Commonwealth, own and occupy the property as his/her domicile, AND file Proof of Blindness each year with the application. To download an application please click on the following link: Clause 37AFOR OLDER CITIZENS – TAX DEFERRAL
CLAUSE 41A – DELAY PAYMENT OF YOUR TAX To qualify, a property owner must be over 65 years of age as of July 1 AND have primary residence AND have owned property in the state in Massachusetts for five years AND have occupied property as of July 1, AND have a total income no greater than $20,000 and assets no greater than $40,000 per year. Qualifying property owners must enter into a Tax Deferral and Recovery Agreement, which is a lien that is recorded on their property at the Registry of Deeds in Lowell. The interest rate for repayment is 4% per annum. Repayment must occur upon the transfer of the property or the owner's demise. To download an application please click on the following link: Clause 41A

5. When do I apply for a property tax exemption?

You may apply for an exemption any time after July 1st. The deadline to file is the following March by the 31st of the month. That gives an applicant 9 months to apply for an exemption each year. An applicant must file a new application every year in order to qualify for an exemption.

6. When will I receive my property tax exemption?

Property tax exemptions are applied directly to your property tax bills on the 3rd and 4th quarter bills, which are the bills mailed December 31st and April 1st.

7. I am receiving a property tax exemption, but have sold my home. What should I do?

You should notify us as soon as the sale has been finalized. Instead of applying your exemption to the property tax bill, we will process the exemption in a check and mail it to you at your new address once all real estate taxes for your former property are paid in full for the fiscal year.

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Board of Health

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1. Why do I have to connect to Town sewer even if I did not ask for it in my neighborhood?

You have to connect to Town sewer because Article VIII of the Town of Billerica's General By-Laws states that a resident has to connect to Town sewer within one (1) year of availability.

2. How long is a Title 5 System Inspection Report valid?

An inspection conducted up to three (3) years before the property is sold is valid if the inspection report is accompanied by pumping records showing that the septic system has been pumped at least once a year during that time.

3. How often should I pump my septic system?

Pumping frequency is based on usage, but is typically necessary at least once every two (2) to three (3) years. The Board of Health recommends pumping on an annual basis, especially for older systems in order to properly maintain and prolong the life of your septic system. The septic system must be pumped by a septage hauler licensed with the Board of Health.

4. How Do I Care For My Septic System?

Please visit: https://www.epa.gov/septic/how-care-your-septic-system

5. What can I do about a flooding problem caused by beavers?

Contact the Board of Health and we will investigate the cause of the problem and take appropriate action to resolve it.

6. Can Central Mass Mosquito Control spray my property?

Contact CMMCP at 508-393-3055 to request spraying or go online for more information. CMMCP Website

7. How do I properly dispose of needles/syringes?

Proper disposal of sharps is on the Town of Billerica website under Board of Health Nurses Page. You can bring the used needles to the Board of Health office in a proper container that is filled and taped.

8. How do I dispose of expired medication or medication from a deceased family member?

All pill medication can be disposed of at the Billerica Police Station. Any liquid prescription medication can be disposed by diluting the medication in a large coffee can with the addition of some bleach.

9. When can I bring my child in for a Lead Screening Test for preschool?

The nurse does lead testing on Monday mornings because it needs to be sent to the Lab in Boston for testing. Call 978-671-0932 to make an appointment.

10. Can I bring my child in to get a vaccine for school?

Yes, call 978-671-0932 to schedule an appointment with the nurse. Bring your child’s immunization records and school forms with you to the appointment.

11. My doctor said I need to get my Blood Pressure checked and monitored. Does the nurse do that?

Yes, just call 978-671-0932 and you can set up a visit with the nurse.

12. When are the flu clinics held?

Flu Clinics are held each year, usually in October, at the Town Hall and at the Council on Aging. The best way to learn of these events is to subscribe to email and/or text message notifications using our "Notify Me" service. In addition, our Facebook, Twitter, and NextDoor social media feeds always have the latest information. Follow the Town on social media!

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Board of Selectmen

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1. How often does the Select Board hold their meetings?

Typically, meetings are held on the first and third Mondays of the month, except when a holiday falls on a Monday. The calendar on the Town's website details our meetings as well as Agendas for them. Meetings are also posted with the Town Clerk's office.

2. Where are the meetings held?

Meetings are held in the Thomas H. Conway, Jr. Hearing Room on the second floor of Town Hall.  There is also an option with Zoom.  Each agenda has the Zoom link for access.  You can also click the media link that is attached to the posted agenda on the Select Board's webpage.

3. How may I be placed on the Select Board's Agenda?

You must provide a letter to the Select Board at the following address: Town Hall Select Board Office 365 Boston Road Billerica, MA 01821

You may also email the Selectmen's Office below with your inquiries.

4. Who needs a Common Victualler License?

Any restaurant where food is consumed on the premises and is open to the public is required to have a common victualler license.

5. How many liquor licenses are available?

• Restaurant All Alcoholic - 20 available (includes Club and Inn holder) 
• Restaurant Wine and Malt - 4 available 
• Package Store All Alcoholic - 0
• Package Store Wine & Malt - 6

As of 5/13/22

6. How do I apply for a One Day (Liquor) Special License?

A One Day Special License for the sale of wines and/or malt beverages may be issued to a responsible Manager of any indoor or outdoor activity or enterprise (for profit or non-profit). One Day Special licenses for the sale of all alcoholic beverages may be issued to non-profit organizations only. No person may be granted licenses for more than a total of thirty (30) days per calendar year and no special license will be granted to any person while his/her application for an annual license is pending before the licensing authorities. No more than one license can be issued for a premise at one time. Therefore, a Special License cannot be issued for use in a licensed premise. A Certificate of Insurance must accompany any and all requests for a one-day liquor license whether the liquor is going to be sold or given away free. The license fee is $5.00. Any request for a Special License must be received by the Select Board no less than ten (10) days prior to the next regularly scheduled Select Board meeting.  The complete application is available under the Applications tab on the Select Board webpage.  https://www.town.billerica.ma.us/360/Applications

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Building Department

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1. When is a building permit required?

A building permit is required to construct, reconstruct, alter, repair, remove, or demolish any 1 and 2 family dwelling or accessory structure (including swimming pools, earth migration, etc.).

2. Where do I get a copy of my certified plot plan?

• A copy should have been received at the time of your closing


• Your bank that holds your mortgage may have a copy


• If previous work was done to your home, the Building Department or Engineering Department may have one


• Last resort - you may have to call a land surveyor to obtain a new one

3. Can a homeowner pull their own building permit?

Yes, only once a homeowners exemption form is pulled, stating that you meet the definition of a homeowner.

4. Can a homeowner pull their own electrical permit?

No, only a Massachusetts licensed electrician can obtain an electrical permit.

5. Can a homeowner pull their own plumbing and gas permits?

No. A person must be licensed by the Commonwealth of Massachusetts to perform plumbing and/or gas work.

6. How do I obtain a variance and/or special permit if one is needed?

A letter of intent must be submitted with a complete detailed description of work to be proposed (please contact the Building Inspector to see if plans and/or a certified plot plan may be required with submittal.)

7. When is a plot plan required?

If any structure / living space is added to the property.

8. What can I do about building setbacks?

You will need to stop by the Building Department and speak to a Building Inspector. You will need to bring a copy of your certified plot plan and any other information pertaining to that lot (e.g., deed of property) for a proper determination to be made.

9. Are in-law apartments allowed?

In-law apartments are only allowed by special permit by the Zoning Board of Appeals. If the board approves the in-law apartment, the special permit goes with the owner who applied, not the property.

10. What is the procedure for starting a new business in town?

You must first come into the Building Department and fill out a business use approval form to verify that the intended business is approved for that zoning district.

11. What is required to put a shed on my property?

Permits are required to construct a shed on a property.  Any shed with a gross square footage of 100 or less may be placed in the side or rear yard of a lot with a 7’6” side set-back and 10’ rear set back.  Shed with a gross square footage over 100 square feet require a 15’ side set-back and 20’ rear set back.

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Cemetery

Show All Answers

1. Can I purchase a cemetery plot?

Grave sites may only be purchased by town residents. At this time, graves are not sold pre-need and are only available at Fox Hill Cemetery. Feel free to call the Cemeteries, Parks, and Trees Division at 978-671-0946 with any other questions or concerns.

2. How do I find where someone is buried?

Please call the Cemeteries, Parks, and Trees Division at 978-671-0946, or stop by the office at Town Hall, 365 Boston Road, Room G11 with the name and year of death and someone will assist you.

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Community Services

Show All Answers

1. I or my loved one is having a mental health or substance use crisis, who can I call?

I or my loved one is experiencing a life-threatening mental health or substance use crisis

In a life-threatening emergency, call 911 or proceed to the nearest emergency room. 

Lahey Hospital and Medical Center

Lahey Hospital Burlington provides adult emergency services.

41 Burlington Mall Road, Burlington, MA 01805

Winchester Hospital 

Winchester Hospital provides adult and pediatric emergency services.

41 Highland Ave, Winchester, MA 01890

I or my loved one is experiencing a non life-threatening mental health or substance use crisis

Massachusetts Behavioral Health Helpline

The Behavioral Health Helpline connects callers to trained behavioral health providers 24/7. The Helpline can provide clinical assessment, treatment referrals and crisis triage services. 

(833)773-2445

Lowell Community Behavioral Health Center (Vinfen) 

For in-person and telehealth support, Billerica residents can visit the Lowell Community Behavioral Health Center for same-day evaluation and treatment. Click here to learn more or call: 

(866)388-2242 or (978-674-6744) 

40 Church St, Lowell, MA 01852

Frontline Initiative 

Billerica participates in a regional Police Mental Health Collaborative, the Frontline Initiative. All Billerica residents can access the following crisis services through Frontline:

• Teletherapy
• Phone Follow-up
• Individual and Group recovery services
• Case management/Referral Services
• Access to crisis care
• General support

To speak to a Frontline Initiative clinician, call: 

(978) 215-9642 

My school-aged child in Billerica Public Schools needs a mental health or substance use provider. How can I find one?

Billerica Public Schools offers the Care Solace referral service to its families. To find a provider, call:  

(888) 515-0595

Or click here to start a search online.

Other Local Hotlines

Massachusetts/local Hotlines:

Dial 988 to reach the Suicide and Crisis Lifeline

The Massachusetts Substance Use Helpline:

(800) 327-5050    

I'd like to access free online resources to support my mental health

All Billerica residents can create a free account with  CredibleMind.com. This website offers assessments, articles, podcasts and more to help you manage your mental health and well-being. 

2. I'm in need of food support, where can I go?

Food Resources in Billerica  

Billerica Community Pantry

The Billerica Community Pantry uses a drive-through pickup model to provide food at no cost for Billerica residents. Services are by appointment only and you must complete a preregistration. 

Call or email the Pantry to complete registration and receive your appointment. 

Phone: (978) 357-7560 
Email: billericapantry@gmail.com

Additional Local Food Pantries

The following local food pantries serve Billerica residents. Call for hours and eligibility.

Catholic Charities Merrimack Valley:

(978) 454-9946

70 Lawrence Street, Lowell, MA 01852

Chelmsford Food Pantry:

(346) 616-5035

50 Rear Billerica Road, Chelmsford, MA in beige trailer 

Salvation Army Lowell Corps (by appointment only in November/December):

(978) 458-3396

150 Appleton St, Lowell, MA 01853

Westford Food Pantry:

(978) 692-5523

Cameron Senior Center, 20 Pleasant St, Westford, MA 01886

3. Utility bills are getting more expensive. What are my options for assistance?

Alternative Electric Supply  

Community Choice Energy Program

Municipal Aggregation allows local government to combine the purchasing power of its residents so that it can provide them with an alternative electricity supply. Municipal Aggregation is a valuable service that residents and small businesses look for from their local governments. It has proven to be the most effective way to help small consumers manage their electricity bills, and has received overwhelming support wherever it’s implemented.

Click here to apply online. 

Utility Assistance Programs

The Low Income Home Energy Assistance program (LIHEAP) 

LIHEAP, or Fuel Assistance, pays a portion of heating costs for eligible homeowners and renters. LIHEAP eligible households may also qualify for assistance with weatherization and heating system repair. Click here to apply online with Community Teamwork.  You will need to create an account in order to apply online. 

The Billerica Veterans Department can assist any Billerica resident to apply for Fuel Assistance. Contact Marie Rourke, Head Clerk, for more information: 

(978) 671-0968

Good Neighbor Energy Fund

The Massachusetts Good Neighbor Energy Fund assists households with too much income to qualify for LIHEAP. Click here to check eligibility.  Residents can apply for the Good Neighbor Fund by contacting the Salvation Army Lowell Corps at:

(978) 458-3396

 New! The Community Services Coordinator can now assist residents in applying for the Good Neighbor Energy Fund. Contact for an appointment, 978-215-1903 or by email

National Grid

National Grid offers several programs to help consumers manage their energy bills. Click here to learn more.

(800)-322-3223 (electric)

(800)-233-5325 (gas) 

Additional utility assistance programs

For additional programs, contact the Billerica Community Services Coordinator:

(978) 215-1903 or by email. 

4. How do I apply for SNAP or WIC benefits?

Supplemental Nutrition Assistance Program (SNAP)

SNAP benefits (food stamps) are administered by the Massachusetts Department of Transitional Assistance (DTA). Click here to check eligibility.

Click here to apply online. Or apply by phone: 

(877) 382-2363

Apply in person at the Lowell DTA office:

(978) 446-2400 for assistance.

The Billerica Community Services Coordinator can also assist in applying for SNAP benefits. Call  (978) 215-1903 or email for an appointment.

Healthy Incentives Program

SNAP recipients can also use the Healthy Incentives Program, which reimburses up to $80 monthly for the purchase of fresh produce. Click here to learn more about the HIP program. 

Women, infants, Children Program (WIC)  

WIC benefits are available for eligible MA residents who are children under 5, new mothers , or pregnant or breastfeeding parents. Click here to check eligibility.

Click here to apply online  or call the Lowell WIC office to make an appointment:

(978) 454-6397

5. How can I find affordable or subsidized housing?

I'd like to apply for subsidized housing programs or a rental voucher in person

Billerica Housing Authority

The Billerica Housing Authority administers housing programs including state and federally aided public housing, federal and state rental vouchers, and emergency housing. Contact them at: 

(978) 667-2175
16 River Street
Billerica, MA 01821

Billerica's Regional Administering Agency: Community Teamwork

Community Teamwork offers additional housing programs to Billerica residents. Their programs include state and federal (Section 8) rental vouchers, other targeted housing programs, and first time homebuyer seminars. Contact the Community Teamwork Resource Center at:

(978) 459-0551 

Or visit their Resource Center, Monday-Friday 8:30am-5pm: 17 Kirk St, Lowell, MA 01852

I'd like to apply for subsidized housing programs or a rental voucher online

Common Application for Massachusetts Programs 

The Common Application for Massachusetts Programs (CHAMP) website allows you to apply for state-aided public housing or the Alternative Voucher Program, and manage your application online.  Click here to begin your application.  You can also download a paper application here. 

Massachusetts Centralized Section 8 Waiting List (federal rental voucher)

The MA Centralized Section 8 Waiting List is a partnership of 103 participating Housing Authorities. You can apply to all 103 waiting lists by submitting and maintaining one application online. Click here to begin your application.

 

I'd like to search for affordable rental properties online

Housing Search Tools  

Housing Navigator Massachusetts is the state's most comprehensive listing of affordable, accessible, and/or subsidized housing. Click here to begin searching for affordable housing.

I'd like to learn about affordable homeownership programs

MyMassHome  

MyMassHome is MA's online resource for affordable homeownership programs, including first time homebuyer seminars, down payment assistance, and affordable mortgage products. You can also search for current affordable real estate listings. Click here to begin the process. 

There are so many options, I'd like to talk to someone about the available programs

Call the Billerica Housing Authority to discuss housing options at:

(978) 667-2175

Or, call the Community Services Coordinator at:

(978) 215-1903

6. I'm having trouble paying my rent or mortgage, where can I receive assistance?

Residential Assistance for Families in Transition (RAFT)

RAFT is a short-term financial assistance program for low-income families, and provides up to $10,000 per household to help preserve current housing or move to new housing. RAFT can assist with rent, utilities, and moving costs. Click here to check eligibility.

Click here to apply online. 

To apply in person, contact the Community Teamwork Resource Center: 

(978) 459-0551

Massachusetts Homeowners Assistance Fund (HAF)

HAF assists eligible homeowners who are behind on their mortgage due to the Covid-19 pandemic. Click here to check eligibility.

Click here to apply online 

For assistance with the application, contact Lawrence CommunityWorks, Inc:

(978) 722-2627

7. What's Community Teamwork and how can they help me?

Community Teamwork 

Community Teamwork is the Greater Lowell region’s Community Action Agency. CTI administers a variety of programs including housing supports, fuel assistance, food and nutrition programs, financial education, and youth programs. To access CTI’s programs, contact them directly or make an appointment with the Community Services Coordinator for assistance.

8. Domestic violence is impacting myself or my family. Who can I call?

Help is available!

Billerica Police Department

The Billerica Police Department offers protection and support for domestic violence situations. Call 911 or check your rights online at https://police.billericaps.com/index.php/domestic-violence/'

Frontline Initiative

Billerica participates in a regional Police Mental Health Collaborative, the Frontline Initiative. All Billerica residents can access the following crisis services through Frontline:

• Teletherapy
• Phone Follow-up
• Individual and Group recovery services
• Case management/Referral Services
• Access to crisis care
• General support

To speak to a Frontline Initiative clinician, call: 

(978) 215-9642 

The following outside organizations offer confidential guidance and support for domestic violence situations:

Safelink is a statewide toll-free confidential domestic violence hotline:

(877)785-2020  

Reach Beyond Domestic Violence provides emergency shelter, supportive services, and advocacy for individuals and families experiencing domestic violence. Confidential helpline: 

 (800) 899-4000  

Saheli provides culturally sensitive supportive services for South Asian and Middle Eastern individuals and families who are experiencing domestic violence. Confidential helpline:

(866) 4SAHELI (866-472-4354)

9. What parenting supports are available in Billerica?

The Coordinated Community and Family Engagement Program

 

Community Teamwork administers Billerica's Coordinated Community and Family Engagement program, for families with children age newborn to 8 years. Click here to subscribe to their newsletter. 

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Conservation

Show All Answers

1. What are Wetlands?

By law, wetlands are defined by their vegetation, soils, and hydrology. Wetlands include ponds, rivers, streams (perennial and intermittent or seasonal), hillside seeps, bogs, wet meadows, swamps, marshes, vernal pools, land subject to flooding/floodplain, etc. Wetlands may not be wet all the time and may appear dry in the summer. Riverfront Area is also a resource area bordering both sides (200 feet on each side) of a perennial (year round) stream/river.

Most wetland resource areas are surrounded by “Buffer Zones” – a 100-foot wide protective zone that protects wetlands from human impacts.

Wetland resource areas on both public and private property are protected and regulated.

2. Are Buffer Zones around wetlands protected?

Yes! Buffer zones, the land within 100-feet of most wetland resource areas, are regulated and are critical in maintaining the health and productivity of wetlands. In Billerica, the inner Buffer Zone is referred to as the No Alteration Zone (either a 25- or 50-foot buffer setback). The Billerica Wetlands Protection Regulations establish performance standards for work proposed within Buffer Zone areas.

3. Why are wetlands important?

Apart from their aesthetic and recreational values, wetlands in their natural state perform important environmental functions that benefit the Town of Billerica. Wetlands protect water quality by trapping sediment and debris, breaking down pollutants, and absorbing excessive nutrients in water that would otherwise cause nuisance algae and plant growth. Wetlands and floodplains also act like sponges by absorbing stormwater runoff and releasing this water slowly – they essentially act as buffers and minimize and prevent flooding damage to infrastructure, roads and buildings. These functions are free! and minimize the need for extensive and expensive engineered flood management systems. Naturally forested Riverfront Areas also slow flood waters, trap sediment and debris, and provide essential travel corridors and habitat (breeding areas, protective cover, food) for wildlife.

4. How can Billerica residents help?

A large percentage of Billerica landowners have wetland resource areas on or near their property. Currently, the health of our wetlands is threatened by excessive nutrient input (from fertilizers, etc.), the invasion of non-native plant species, trash/litter, and pollutants that flow into parking lot and roadway storm drains.

In addition to abiding by the laws, there are many other ways citizens can help maintain the health of wetland resource areas:

• Do not use fertilizers near wetlands. Fertilizer overuse causes algae blooms and nuisance plant growth, which can cover our local ponds (Winnings and Richardson Ponds), lakes (Nuttings Lake) and rivers (Concord and Shawsheen Rivers). Use slow-release, low nitrogen fertilizer and phosphorus free or low phosphorus fertilizer.


• Do not use chemicals near wetlands - Herbicides, pesticides, or deicing agents can be toxic and kill plants and animals. Many stores carry more nature-friendly alternatives.


• Encourage native vegetation and wildlife. Native species are critical to healthy wetland ecosystems. Consider restoring part of your yard with native plants, especially where a healthy and vegetated inner buffer zone may not exist.


• Create a natural buffer. Leave a “natural” 25-foot buffer strip of native vegetation around streams, rivers, ponds, and wetlands.


• No dumping. Do not dump debris (i.e., construction materials, trash, landscaping, scrap metal) in wetlands or the No Alteration Zone (inner buffer zone area). No grass clippings, leaves or brush may be deposited in streams/rivers and ponds or their banks, Bordering Vegetated Wetlands, floodplain, and vernal pools, etc.


• Maintain your septic system properly. Contact the Billerica Board of Health for more information on proper septic system maintenance, such as pumping needs and impacts of chemicals and hazardous wastes on important system microorganisms.


• Report violations to the Conservation Department.

5. How do I find out if wetlands exist on my property?

You may contact the Conservation Department to determine if there are any wetlands on your property. Conservation staff can research if there was a previous filing for the property that could offer wetlands information and conduct a site visit. If there are resource areas located on your property and you need to have the wetland boundaries identified for a project, you must retain a Professional Wetland Scientist (PWS) to perform a wetland delineation.

6. When do I need a permit?

In general, construction, earth disturbing activities, drainage altering activities and removal of vegetation (cutting trees or shrubs) will require a wetlands permit when proposed within the 100-year floodplain, 200-feet of a perennial (year round) river or stream, and/or within 100-feet of any other wetland.

Regulated activities include:

• Constructing new or expanding existing structures (additions, etc.)


• Grading, excavating, filling (paving)


• Certain landscaping, reconstructing lawns, cutting or clearing vegetation


• Changing stormwater discharge


• Installing or replacing a septic system


• or any other activity that might alter wetlands or their buffer zones

Property owners and developers are encouraged to contact the Conservation Department at (978) 671-0966 during the early planning stages of a project. We are ready to answer your questions and help guide you through the potential next steps.

Do not assume your contractor will pull all the necessary permits. Landowners are responsible for any work and activity that occurs on his/her property. Before you hire a tree company, landscaper, or a contractor call the Conservation Department to determine if you need a permit.

7. What is the application process?

Most property owners working within or near wetlands will have to file 1 of 2 kinds of applications, a Request for Determination of Applicability (RDA) or a Notice of Intent (NOI). In general, you must file a permit application (which may require the professional services of a wetlands specialist and engineer); notify abutters; attend a public hearing(s); and resolve any concerns about protecting the wetlands during the review process. Then you receive a permit before starting the work.

Copies of state and town wetland regulations (e.g., 25- or 50-foot No Alteration Zone), filing guidelines and the Commission’s schedule of meetings are available on the Town’s main Conservation Commission webpage.

8. Can I cut down trees?

Disturbance of vegetation, including removal of trees within areas protected by the Massachusetts Wetlands Protect Act and/or the Billerica Wetlands Protection Bylaw must be reviewed by the Conservation Department and may also require formal approval from the Conservation Commission. If a tree is located within a protected area, and appears to pose a hazard to health and safety, please contact the Conservation Department at (978) 671-0966 to schedule a site inspection.

9. How do I close out my wetlands permit/apply for a Certificate of Compliance (COC)?

Applicant’s may request a Certificate of Compliance once all work outlined in the project’s Order of Conditions has been completed and all exposed areas are permanently stabilized.

The last page of the Order of Conditions typically provides an outline of the requirements and process. The applicant must submit a WPA Form 8A Request for Certificate of Compliance accompanied by a current As-Built Plan(s) that are stamped and signed by a Professional Civil Engineer (P.E) or a Registered Land Surveyor (R.L.S). A written statement from a P.E. or R.L.S certifying that the work was completed as shown on the plan(s) must also be submitted as part of the packet.

Upon receipt of a complete packet, Conservation staff will perform a final site inspection to determine compliance. After the inspection, the Request will be placed on the next scheduled meeting. Once approved by the Conservation Commission, the COC must be recorded at the Northern Middlesex Registry of Deeds to remove the encumbrance or “cloud” on the property title.

10. How can I find out if there are any wetlands-related setbacks or restrictions associated with the property?

A deed research at the Registry of Deed's website should show any Orders of Conditions that have been recorded into the digital system.

11. Where can I find information about Billerica’s open space, conservation and recreation lands in Billerica?

The Conservation Department created a series of brochures which include comprehensive geographical information system (GIS) maps. The brochures show the location of Town recreational and conservation properties and provide information on walking trails, playgrounds, open space, and other amenities, as well as, interesting historical facts. We have these brochures in the Conservation Office at Town Hall, and they are also posted here on this website.

Brochures

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Council on Aging

Show All Answers

1. How do I join the Senior Center?

Stop by or call the Senior Center at 978-671-0916 and make an appointment for a tour of the facility. If you register you will be issued a card. Tours of the senior center are available during the hours of 8:30 am to 4 pm, Monday through Friday.

2. How old does one have to be to join the Senior Center?

You must be 60 years old to participate at the senior center. We offer a few programs for those 50 or older such as Chronic Disease Health Classes, Caregiver Support Groups, and Wisdom Works, a job search services training class.

3. Is there a cost for membership?

There is no cost to attend the Senior Center. However, if we pay an instructor to teach a class there may be a fee to participate in wellness, dance and exercise classes.

4. What are the Senior Center’s operating hours?

The Senior Center is open Monday through Friday from 8:30 am to 4:00 pm and on Saturdays from 9:00am to 1:00pm.

5. How do I find out about the activities at the Senior Center?

Our activities and services are listed in The Outlook newsletter. A subscription costs $5.00 a year and the newsletter is published, monthly. To subscribe, contact the Senior Center at 978-671-0916. We post our activities on Billerica Access TV’s Community Events calendar and in the Billerica Minuteman newspaper.

You can also view The Outlook on the Town of Billerica’s website on the Council on Aging’s page. Or find us using social media by going to the Billerica Council on Aging’s Facebook Page, Twitter account @Billericacoa or, find us on Nextdoor.com for the Town of Billerica. Nextdoor.com is a free, private social network for your neighborhood community and go to Billerica Council on Aging.

6. How do I receive the newsletter?

You can subscribe to The Outlook newsletter for a fee of $5.00 per year. To order, contact the Senior Center at 978-671-0916.

7. How do I make a request for transportation?

Call the Senior Center at 978-671-0916, ext. 229, and speak to our Transportation Coordinator for information about our transportation services.

8. What are Outreach Services?

The Outreach staff is available to assist seniors with any concerns. The staff makes home visits and provides information and referral. Staff are trained to inform seniors of the programs and services available to them through the Council on Aging and other elder services, public benefits and service agencies. For more information on the services available through the Outreach Department, call the Senior Center at 978-671-0916 and ask to speak with the Outreach Department.

9. Does the Senior Center serve meals?

The Senior Center’s lunch site serves folks, who are age 60 and over, Mondays through Fridays, and lunch is served at 11:30 am. A two day notice is required and a $2.00 donation is requested. The menu is listed in the Council on Aging’s newsletter, The Outlook. For more information or to make a reservation, call 978-671-0916, ext. 234.

10. How do I request Meals on Wheels for my homebound, elderly relative?

The Senior Nutrition Program provides nutritious meals to seniors, age 60 or over, who are unable to leave their homes due to physical, emotional or cognitive impairments or have inadequate kitchen facilities resulting in an inability to prepare nutritionally adequate meals, illness, disability or frailty through the Meals on Wheels Program. A donation of $2.00 per meal is requested. To see if you or your relative qualifies, please contact the nutrition department at Elder Services of Merrimack Valley at 1-800-892-0890.

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Highway Division

Show All Answers

1. How can I get a street or sidewalk repaired?

Call the Highway Division at 978-671-0952, with your name, address, phone number, and a description and location of requested repairs.

2. How do I report a pothole?

Please call the Highway Division at 978-671-0952, Monday through Friday, from 7 a.m. to 11:30 a.m., and 12:30 p.m. to 3:30 p.m., with the location of the pothole. In the event of an emergency repair please contact the Billerica Police Department at 978-671-0900.

3. How do I get my street swept?

Street sweeping occurs each year from late spring through late autumn. Every attempt is made to sweep all streets in town, however, we are not averse to taking requests.

4. How do I report a clogged drain / catch basin?

Please call the Highway Division at 978-671-0952, Monday through Friday, from 7 a.m. to 11:30 a.m., or 12:30 p.m. to 3:30 p.m., with the location of the clogged basin or clogged drain.

5. How do I get my street plowed?

The Highway Division makes every effort to plow all town streets. This effort begins when snow depth reaches 2 inches. Typically plow operations are completed within 4 to 6 hours after the end of a snow storm. The main roads and hills are given priority; secondary roads are plowed by private contractors hired by the town when 3-inch depths are reached. Contact the Highway Division at 978-671-0952 to report any street inadvertently missed.

6. How do I get my street sanded?

Contact the Highway Division at 978-671-0952 to request that a street be treated with sand or salt.

7. Is sand or salt available for residents?

The Town does not provide sand or salt to the public, however we do have sand barrels located throughout Billerica at problem areas.

8. What do I do if I notice that there is a sign is missing at the end of my street?

To report a missing sign, please contact the Highway Division at 978-671-0952 during normal business hours with the location and description of the missing sign.

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MIS/IT

Show All Answers

1. What does the MIS/IT Dept. do exactly?

The MIS/IT Dept is charged with building, maintaining, and updating the technological systems used by all Town departments and employees. In short what this means is that the software programs and computers on which they run are designed and maintained by the Town's MIS/IT department. We meet with other departments regularly to discuss their needs and add services, and resolve any issues that arise.

In addition, the Town's infrastructure (servers, storage devices, and networking devices) is controlled by the MIS/IT department, as is the imaging infrastructure (printing/scanning/copying), Town website and social media.

2. Who do you serve?

The MIS/IT Department serves all Town departments with the exception of the Billerica Public Schools and Public Safety. However, we do work and collaborate very closely with the Information Technology divisions of those organizations.

We also work with the library to an extent and assist Town committees, boards, and commissions with anything they may require.

3. Are the Town's systems secure?

Yes.

While there is NO SUCH THING as an impenetrable network, we have engaged industry standard best practices to secure all of our systems.

4. What's on the horizon?

Technology is ever-evolving, and in the world of IT there is no such thing as "done". We are always working on implementing new technologies to improve how data is used. We take very seriously our duty to provide the best possible systems for use by Town employees, because if we do better, they do better for you.

We invite you to check out the latest news from the MIS/IT Dept below.

The latest news!

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Parks & Trees

Show All Answers

1. How can I request to have a tree cut down?

The Parks and Trees Division can only cut down trees on town property. The ownership of a tree can be verified through this office. Call the office at 978-671-1313 Option 5 with your name, phone number, the location, and a description of the tree.

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Planning

Show All Answers

1. How can I find out what the building setbacks are in my zoning district?

All required setbacks can be found in Section 7.6 of the Zoning By-Laws.

2. How can I find out what the Tax Map and Lot Number are for my property?

The DPW maintains a public tax map viewer. You can also visit the Assessor's Office in Town Hall to look at the tax maps.

3. How can I subdivide my land?

The subdivision of land in Billerica is controlled by the Planning Board's Rules and Regulations Governing the Subdivision of Land.


You should contact the Planning Department at 978-671-0962 to ask for guidance on how to proceed with your proposed subdivision. Additional information on the subdivision process can be found in the Billerica Development Guide.

4. How can I find out if I can put an apartment in my house?

The addition of an In-Law apartment in a single family residence is regulated in the Zoning By-Laws under Section 5.4 (c).

5. How can I find out the schedule for Planning Board meetings?

The Planning Board generally meets on the second Monday of the month in televised meetings conducted in Room 210 at Town Hall. We post the agenda our meetings in the Planning Department at Town Hall.  The yearly calendar and the meeting agendas are posted in the Agenda Center on the Town website.

here.

6. How can I find out what the fees are for an application to the Planning Board?

The fee schedule is right here!

7. How do I find out if I can put a business in my home?

Uses permitted in residential districts can be found in the Table of Use Regulations in Section 5.47 of the Zoning By-Laws. Generally, only home occupations are allowed, which are defined in Section 205 of the Zoning By-Laws.

8. How can I find out what signs I can have on my property?

Signage regulations can be found in Section 9 of the Zoning By-Laws. Generally, signs that are permitted by right, with certain dimensional limitations, fall under political, identification or directional content.

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Public Works

Show All Answers

1. Who do I call to report a dead animal on the street or sidewalk?

Please call Animal Control at 978-671-0909, with the location and other related information.

2. Do I only call Dig Safe when I need my utilities marked?

The Town of Billerica is not a member of Dig Safe. In addition to Dig Safe, please call the Water Division at 978-671-0957 and the Wastewater Division at 978-671-0956 to have your water and sewer lines marked.

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Recreation

Show All Answers

1. Do you have to be a resident to participate or access Billerica Recreation programs and services?

No, programs and services are available to all regardless of residency.

2. How do I rent/reserve a field or park area?

There is information about the field and park reservation process as well as appropriate forms that need to be submitted on the Recreation Department’s page titled "Field and Court Reservations". Direct link to Field & Court Reservations

3. Are there any places in Billerica where I can launch a canoe?

Current town launch areas include:

1. Micozzi Beach (when open for the season)


2. Winning Pond at Vietnam Veterans Park


3. Off the entrance drive for Akeson Park (Shawsheen River)


4. The Conservation Commission’s Bartlett’s Landing located off Morgan Rd (Concord Rd)


5. Elliot St. boat launch (Nuttings Lake)

Other information about canoe or kayak access in the area can be found on the Sudbury- Assabet-Concord River Stewardship Council website. Sudbury-Assabet-Concord River Stewardship Council

4. My son/daughter wants to work for the Recreation Department in the summer. How old does he/she have to be to get a job and when does he/she apply?

The Recreation Department requires all applicants for positions to be at least 16 years old unless applying as a Certified Lifeguard. All employment openings will be posted on the town’s employment posting page.


In addition, if you follow the Town's social media feeds, you will know about available jobs as soon as they are posted!

Town Jobs Page

5. Where are the different parks/playgrounds; and what activities can visitors do there? Are there restrictions?

Information on all parks and playgrounds can be found here. Additional information about trails and amenities on Conservation Commission property can be found in their booklets which can be accessed here.

6. When are the Concerts on the Common?

In 2016 the Concerts on the Common will start on Tuesday, June 21st and continue every Tuesday until mid-August. Announcements on the performance schedule and weather cancellations will be announced on the Recreation Department’s web pages, calendars, and social media. The web page for the summer concerts is:
http://town.billerica.ma.us/507/Summer-Concerts

Follow us all over Social Media!

7. When do the Manning Park Splash Pad / Micozzi Beach open and close for the summer?

The Manning Splash Pad starts operation early June, depending on both weather and available staffing. While the Splash Pad will generally remain operational until the mid-September there will be no attendant services after August 31. Also dependent on Lifeguard availability, weather and Board of Health water testing results, Micozzi Beach is scheduled to open on Father’s Day, and close at the end of August.

8. I would like to teach a class with Billerica Recreation. How do I go about doing this?

Please complete and submit the “Program Proposal Form”. After we have received it, someone will contact you to discuss the proposed program and how it may or may not fit the Department’s goals and objectives.

9. Are dogs allowed in Billerica parks?

Dogs are not permitted in Micozzi beach during the operating season. They are allowed to all other parks but must be on leash. Plans are underway for an off leash dog park in Billerica. To find out more about this, please visit their website at:
http://www.billericadogpark.org/

10. Where can I get specific information about the programs, trips and tickets the Recreation Department offers?

Program information and updates are available on the Department’s Programs page of the Town website as well as the On-Line Registration pages where you can search the program offerings and read descriptions of each.

11. Our company is looking for a town wide service project. Is this something that we could work on with the Recreation Department?

Yes! We have numerous project ideas and ways for corporate groups to make a difference in this community. Examples include playground, picnic area, facility enhancements or “Earth Day” clean-up events.

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Stormwater Bylaws

Show All Answers

1. What's the difference between the sanitary sewer system and the storm sewer system?

The sanitary sewer system is a network of pipes that carries wastewater from the toilets, sinks, and bathtubs / showers in your house to the treatment plant, where the wastewater is cleaned before entering the Concord River.

The storm sewer system, or more commonly known as the storm drain, is a network of roadside ditches, gutters, and underground pipes that collects stormwater (water from rain and melting snow that flows over the ground) and carries it away from our streets, parking lots, and yards. Water enters the storm drain system through catch basin grates and exits through outfalls.

2. Where does water in the storm drain system go?

Stormwater carried by the storm drain system directly enters water bodies throughout town, including the Concord River, the Shawsheen River, Nutting Lake, and Winning Pond. Sometimes stormwater flows into wooded or wetland areas of Billerica.

3. Who will need a Stormwater Management Permit?

The following activities will require a Stormwater Management Permit from the Billerica Board of Health:

1. Any Subdivision requiring a Definitive Plan; or


2. Any activity that results in a land disturbance one acre or greater within the Town of Billerica. A land disturbance means any action that causes vegetation clearing; or a change in the position, location, or arrangement of soil, sand, rock, gravel, or similar earth material; or


3. Any activity that results in a land disturbance less than one acre if the project is part of a larger common plan of development that eventually will disturb one acre or more within the Town of Billerica. This includes Approval Not Required under Subdivision (APR) lots.

Exemptions, such as maintenance of existing landscaping, are described in the bylaw.

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Tax/Treasurer

Show All Answers

1. What are your hours of operation?

Monday through Friday 8:30 AM to 4:00 PM

2. What if those hours don’t accommodate my schedule?

Payments may be dropped off inside the Town Hall in the gray box outside of the Tax Collector’s office (so long as town hall is open) or at the Green mailbox in front of Town Hall.

3. What if I do not live in town?

You may access your online payment platform for credit card payments. We accept all major credit cards for tax and all major credit cards except Visa for water/sewer for a fee of 2.95%.

4. What types of payments do you accept?

At the tax office we except cash, check, money order, certified bank check; Master Card for Water; Visa and Master Card for tax.

Online, for Water we take Master Card, Discover, and Amex; for taxes we take Visa, Master Card, Discover, and AMEX.

5. Why do I have to pay a convenience fee for using my credit card?

The credit card process is outsourced and comes with a cost; this cost is passed on to the bill payer.

6. That sounds expensive, is there any more cost effective way to pay my tax or water bills?

Yes, you can also sign up for ACH/EFT payments for $0.40 per bill.

7. Do you accept Phone payments?

No, we do not.

8. Why do the bills/payments get mailed to Medford?

The Town of Billerica uses Century Bank located in the city of Medford. This process is able to handle thousands of payments per bill period and is generally processed as quickly as if you mailed your bills directly to Town Hall.

9. What do I owe on my Tax/Water?

If you are a resident and have misplaced your bill you please contact the Tax collector’s office and we will provide you with this information with proper Identification. If you are a Realtor, Lawyer or any other entity involved in the sale or refinancing of one or more properties, you must request a Municipal Lien Certificate (MLC).

10. What is the procedure for requesting a Municipal Lien Certificate (MLC) and what are the fees?

The answer to your question is in the document below.

MLC Request

11. Why do I have to pay excise tax?

This is a form of Local Revenue provided by the State of Massachusetts Registry of Motor Vehicles in conjunction with the Mass DOR to mitigate the general cost of operation for a city or town.

12. Why can’t I pay marked Motor Vehicle Excise Tax or Tax Title online?

This is a policy created under the strict guidelines set forth by the Massachusetts Department of Revenue.

13. I do not own this vehicle; do I still have to pay?

Yes, on the back of each Excise Bill there are requirements you need to present for an adjustment, and then proceed to the Assessor’s office for processing.

14. I do not own this Real Estate property anymore, what do I do with the bill?

The Assessor’s will change ownership, name, as soon as the Registry of Deeds sends proof of sale. Otherwise, the current bill is the responsibility of the new property owners.

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Town Clerk

Show All Answers

1. How much is a dog license?

Unaltered, Male or Female - $10
Spayed or Neutered (Veterinarian Proof required) - $6
Dogs must have proof of current rabies in order to be licensed.

2. Do you process passports?

No, the Clerk’s Office is no longer processing U.S. Passports. The closest Passport Stations are the Post Offices in Burlington, Bedford, Woburn or Lowell. For more information see the U.S. Dept. of State’s website.

U.S. Dept. of State

3. What forms of payment do you accept?

We accept cash or check only.

4. What are your hours of operation?

Our business hours are Monday through Friday, 8:30 a.m. until 4:00 p.m.

5. How do I get a Business Certificate?

You can download the form from the link below or pick one up in the Clerk's Office at Town Hall. Bring the completed form to the Clerk’s Office to be filed. There is a $30.00 filing fee and it is good for 4 years.

Download the forms here

6. Do you have Notary Services?

Yes, there are two notaries in the clerk’s office. Notary services are available Monday through Friday, 8:30 until 3:30 p.m. Please bring a picture I.D. and do not sign the document until in front of the Notary. There is a $2.00 fee for the 1st 3 pages and $1.00 for every additional page.

7. How can I obtain vital records (e.g. birth certificates and death certificates?

• You can request in person or via the mail


• Certified copies are $10.00 each


• We accept cash or check


• Vital records before 1900 are considered “genealogy research” costing $10.00 and then $10.00 for a certified copy


• Vital records are kept in the resident community, occurrence community and Boston Vital Records.


• Vital records do not cross state lines (if a birth or death happened out of state-we would never receive the record)

8. Are marriage intentions taken in the Town Clerk's Office ?

Yes, marriage intentions taken in the Town Clerk’s Office 8:30-3:30

• $20.00 filing fee and $10.00 per certified copy after marriage
• Both parties must be present with a Birth Certificate or Passport
• Applicants under 18 need parental approval

There is a three-day waiting period before picking up the “Certificate of Marriage”. Both parties do not need to be present to pick-up the license. If wedding is performed by an officiant other than a clergy or Justice of the Peace, the person performing the service needs to get a Certificate from the Secretary of State’s office to be a “One Day Solemnizer”. More information on this is available at the Secretary of State’s website below. We can supply a list of the local Justices of the Peace if needed. Wherever the couple applies for the Marriage License, that is where they will always get a certified copy, it doesn’t move around with you.

Secretary of State's website

9. How do I become a Town Meeting Member?

Any registered voter in town can run for a Town Meeting seat. Nomination papers are available at the Town Clerk’s Office after the first of the year. A prospective candidate must obtain the signatures of at least ten (10) registered voters from their respective precinct only.

10. How do I get an absentee ballot?

Forms are on line and can be reached at the link below. They must be requested by a family member or the voter. Applications have to be for the year of the elections.

Forms can be found here

11. How do I register to vote?

You can register to vote in many ways:

• Register in person at the Board of Registrar’s Office.


• Register online through the Secretary of State's website.


• Register by mail using the Mail-In Voter Registration Form.


• Register through the DMV or other state office.

MA Secretary of State's Online Voter Registration

12. How often do I need to register to vote?

If you remain active by completing the annual census and/or voting in elections, you will only need to re-register if you move out of town.

13. Can I register using my P.O. Box?

When registering to vote you are asked for the “Address where you live now” (this is your actual street address) and the “Address where you receive mail” (A P.O. Box should be listed as your mailing address). It is necessary to provide your actual street address in order to be assigned a precinct.

14. When I went to vote, why was my name on the Inactive Voter list?

A town census is conducted annually. If you do not sign and return the census, your name is automatically put on the inactive list.

15. Can I vote if my name is on the Inactive Voter List:

Yes. You will need to complete and “Affirmation of Current and Continuous Residence” form at the polls and provide proof of current address.

16. How do I get put back on the Active Voter List?

You will be put back on the Active Voter List by signing and returning the census, voting in an election, signing nomination papers or petitions, or changing your voting status (party, name, address).

17. How do I change my voter registration?

You may change your name, address or party in person, by mail, online or through the DMV.

18. Can I change my voter registration on the census?

You may only change your name or address on the census. Political party cannot be changed on the census.

19. Can I register to vote before I turn 18?

You can register to vote if you will be 18 years of age on or before Election Day.

20. Where do I vote?

Voting in Billerica is done at one of the six elementary schools. Residents are divided into one of twelve precincts based on their current residence. If you are unsure of your voting location, call the Board of Registrar’s Office at 978-671-0926.

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Town Manager

Show All Answers

1. How do I get a yard sale permit?

Please come to the Town Manager’s Office on the second floor of the Town Hall. We will need the name and address of the person holding the yard sale along with the date(s). It is $10.00 a day and you are allowed (2) two per year. If it happens to rain on the date(s) that you have chosen then you are entitled to rain dates for a date that fits your schedule. We accept cash or checks only for payment.

2. How do I find out if the Town is hiring?

Please visit the website below which will take you directly to all the available jobs with the Town. Also note that we display openings on Boards, Committees, and Commissions as well, if you are interested in becoming engaged with your local government. We also post Town jobs outside of the Town Manager’s Office. You can either print the employment application off of the website or we have hard copies at the Town Manager’s Office.

Job Postings & Board Vacancies

3. Where can I get information about trash & recycling?

Answers to many of your questions can be found right here.

4. How do I submit a pothole claim?

Please write up a letter explaining exactly what happened; when, where, vehicle information, contact information. Also attach pictures, estimates, and police reports if you have them. You can bring them to the Town Manager’s Office at Town Hall. You may also mail everything in, if you prefer, to:


Billerica Town Hall
Town Manager's Office
365 Boston Road
Billerica, MA 01821


Please take note that once we receive a complaint; it is then forwarded to our insurance carrier and at that point it is out of our hands. We will not be able to get you any information on your case and we will not be able to change the final decision.

After a claim has been submitted, if you have a question you can call 781-933-1102 and ask for the Claims Department.

5. How do I challenge a parking ticket?

Please submit a copy of your parking ticket, contact information, and a written explanation of why you are disputing the ticket; by mail or in person to the Town of Billerica Treasurer’s Office at 365 Boston Road, Billerica, MA 01821.

A hearing then will be scheduled for you after it has been referred to the Town Manager’s Office.

PARKING TICKET FEES: A $20.00 late fee will be assessed 21 days after the violation is issued. Notification will be mailed to the vehicle owner and if payment is not received after 21 days of written notification, an additional $20.00 Registry Fee will be assessed and could interfere with the ability to register and renew items at the Mass Department of Transportation.

Any ticket in dispute will have 21 days from the decision of the outcome of the hearing between the Traffic Safety Officer and the individual; the same fees apply. PARKING CLERK, TOWN OF BILLERICA.

6. How do I contact National Grid with any electrical issues that I may be having?

Please call Customer Service at 1-800-642-4272.


For Street Lights out, call 1-800-322-3223 and please have the pole number available. This is located on the metal plaque on the pole.


To report power outages, please call 1-800-465-1212.

7. How do I apply for a Town Manager appointed vacancy that is available?

You may visit the Board of Selectmen’s Office at Town Hall to see what vacancies are available and ask for an application.


You may also view and apply for vacancies online right here.

8. How do I submit a Warrant Article to be considered at Town Meeting?

Detailed instructions, as well as the form required are right here.

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Traffic Management Committee

Show All Answers

1. What is meant by uniform control devices?

Residents of Billerica, as in many cities and towns across the nation, are becoming increasingly concerned with the excessive speed and amount of through traffic utilizing their local roadways. It is felt that this extraneous traffic presents a direct threat to children’s safety and the quality of life within the community. Oftentimes residents request that some form of traffic management measure, such as a reduced speed limit, an all way stop, or turn prohibition to be implemented to control motorists using local roads.

The following sections address the most commonly asked questions regarding the uniform use and regulation of such traffic control devices. Traffic Control devices are all signs, signals, markings, and devices placed on, or adjacent to, a street or highway by a public body having authority to regulate, warn, or guide traffic.

The Manual on Uniform Traffic Control Devices (MUTCD) is the reference that governs the design and usage of traffic control devices. The MUTCD is prepared by the Federal Highway Administration’s National Committee on Uniform Traffic Control Devices (NCUTCD). The standards in the manual, with certain exception, apply to all streets and highways regardless of the governmental agency having jurisdiction. The State of Massachusetts has adopted additional amendments to the National MUTCD, which serve to further regulate local municipalities.

2. How are speed limits set?

A prerequisite to establishing speed regulations and posting speed limits is a comprehensive engineering study. The purpose of the study is to establish a speed limit that is safe, reasonable and self-enforcing. MassDOT’s Procedures for Speed Zoning on State and Municipal Roadways (see link below) provides a more detailed explanation of the process.

Experience has shown that approximately 85% of the motorists drive at a speed that is reasonable and prudent. In addition to the traffic study, the warrants also take into consideration the roadway characteristics as well as the reported accident rates for the prior 12-month period.

Based upon the town’s submission of information, the state determines the legal speed limit. It should also be noted that in some cases, a formal traffic study aimed at reducing the legal speed limit might actually result in a determination that an existing speed limit is too low. Instances where traffic studies result in state authorization to reduce official speed limits are rare.

Procedures for Speed Zoning

3. What effect do posted speed limits have on actual speeds?

Before and after studies consistently demonstrate that there are not significant changes in traffic speeds following the posting of new or revised speed limits. There is a common belief that the mere posting of speed limit signs will cause drivers to react accordingly. This is not true and is why posted speed limits must be realistic to receive compliance.

Unrealistically low speed limits will invite violation by responsible drivers and the enforcement of such unreasonably low limits sets up the speed trap, resulting in public antagonism toward police and poor public relations for the community.

4. What are the warrants necessary to install a stop sign?

Throughout recent years it has become apparent that residents often view the stop sign, and especially the all way stop restriction, as a panacea to all traffic concerns. Often it is believed these measures will reduce speeds, deter cut through traffic, and generally make streets safer places to walk, cycle, and play as well as improve the quality of life within the community.

However, when measured quantitatively through studies, it becomes apparent that stop restrictions have proven to be ineffective at controlling these types of problems. If implemented for the wrong reasons, they may actually generate a multitude of new concerns. Studies have revealed that unwarranted stop signs increase collisions resulting from general disobedience and provide a false sense of security to pedestrians. Only where the warrants justify stop signs do they serve their intended functions.

According to the MUTDC, stop signs should not be used unless engineering indicates one or more of the following conditions exist:

1. Intersection of a less important road with a main road where application of the


2. normal right-of-way rule would not be expected to provide reasonably safe operation;


3. Streets entering a through highway or street;


4. Unsignalized intersection in a signalized area;


5. High speeds, restricted view, or accident records indicate a need for control by the stop sign.

5. What are the warrants for a multiway stop sign?

The MUTCD also lists numerous situations and conditions where all way stops (4 way and 3 way stops) may be appropriate. According to warrants, any of the following conditions may justify the installation of a multiway stop sign:

1. Where traffic signals are warranted and urgently needed, the multiway stop is an interim measure that can be installed quickly to control traffic while arrangements are being made for the signal installation;


2. An accident problem, as indicated by 5 or more reported accidents in a 12-month period, of a type susceptible of correction by a multiway stop installation. Such accidents include right and left collisions as well as right angle collisions;


3. When minimum traffic volumes and speed requirements are met as detailed in the warrants.

Simply put, all way stops should only be used at intersections where the traffic volumes on conflicting approaches is similar and, therefore, the restriction is required to assign the right-of-way to vehicles wishing to enter the intersection. They should never be used as a means to alleviate any other type of traffic situation.

6. Can we use one way, do not enter, and turning restrictions to control people from cutting through traffic?

One Ways - The restricted or otherwise regulated one-way streets or turning movements restrictions are matters generally left for the determination of the local rule making body. In Billerica’s case, the Board of Selectmen determine, often following a study, and a recommendation from the Traffic Management Committee, as to when such restrictions are used.

Do Not Enter - Generally speaking, these type of restrictions can be used to channel vehicles to main roadways and improve the orderly flow of traffic. However, often these types of restrictions fail to alleviate problems associated with cut through traffic because problems tend to shift to adjacent roadways. This often results in a slippery slope whereby officials encounter increasing requests for restrictions until the flow of traffic in neighborhoods becomes convoluted for all.

Turning Restrictions - Before such restrictions area established, a comprehensive review of the problem should be conducted and a formal determination made as to whether such signage would resolve or merely redirect traffic problems.

7. Can streets be restricted to residents only?

As discussed previously, the shear volume of traffic in Billerica is largely due to factors outside the town’s control. Billerica’s proximity to New Hampshire and the economic development in the region as a whole subjects the town to many out-of-town commuters passing through.

Contrary to some requests, it is neither feasible nor legal to restrict our roadways from out-of-town traffic through use of “Resident Only” or “Local Traffic Only” signs. Such signage is only intended to be used for temporary situations generally associated with construction projects.

8. Can speed bumps or speed humps be deployed to control speeding vehicles?

It has been our experience that speed bumps and speed humps can cause increased problems for the town because of the following:

1. They are a liability for the town, refer to Legal Opinions from Town Counsels;


2. Some vehicles actually speed up when they see speed bumps / humps;


3. Winter hazards (they collect snow, ice, and rain run off);


4. Excessive noise annoyances to residents that live near speed bumps / humps.

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Trash & Recycling

Show All Answers

1. How do I know what day my trash and recycling are picked up?

View the map showing collection routes and pickup days, or view the street listing with collection days for more information. If your collection day falls on or after an observed holiday, collection will be one day later.

2. Which holidays affect the trash and recycling collection schedule?

Waste Management observes six holidays: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. Town Hall will also be closed on these days. All collections on and following these days will be delayed by one day for the remainder of that week. Please be aware that Trash and Recycling will be collected on Martin Luther King Day, Presidents Day, Patriots Day, Juneteenth, Columbus Day, and Veterans Day, however Town Hall will be closed on these days.

3. What items can I put in my blue trash cart?

Only regular household refuse should be placed in the cart.

4. What items should not go in the blue trash cart?

The Town of Billerica's mandatory recycling bylaw is in compliance with the Massachusetts Department of Environmental Protection, which bans the disposal of certain recyclables with the trash.

In addition, due to DEP waste bans, the following items are not allowed in the trash cart:

• CRTs including televisions and computers


• Construction debris


• Hazardous material (including items containing mercury)


• Propane tanks


• Rechargeable batteries


• Yard waste

Any items similar to the above mentioned items are also not allowed.

5. What items can I put in the green recycle cart?

To check if an item is accepted in Town program, please go to https://recyclesmartma.org/   All of the following items may go in the green cart:

• Advertising flyers
• Catalogs
• Colored and white paper
• Corrugated cardboard
• Glass jars and bottles
• Junk mail
• Lightweight boxboard (e.g., cereal boxes)
• Magazines
• Newspaper
• Phone books
• Plastic bottles and jars.
• Tin and steel cans

Recyclables do not need to be sorted.
Please no trash, plastic bags or Styrofoam in the Recycle carts.

Please do not place recyclables into plastic bags.

6. Who owns the blue trash cart and the green recycle cart?

All carts remain the property of the Town of Billerica.

7. What should I do if my cart is broken?

Call the Billerica DPW Trash and Recycle Office at  978-671-1313 Ext 2, and we will schedule Waste Management to repair or replace the cart.

8. What should I do if I need an additional trash or recycling cart?

To obtain additional cart(s), please fill out the Additional Cart Application and return it to the Department of Public Works Administration Office at Town Hall. The resident must pay a cart fee for the use of any additional cart.

In addition, there is an annual collection fee for each additional trash and recycle cart. Applications, with payment, should be directed to the Department of Public Works Administration Office, room G-8 in the Billerica Town Hall.

9. Who do I call if my recycling or trash were not picked up on my scheduled day?

Call Waste Management Customer Service at 800-972-4545.

10. Who do I call if I have any unresolved problems with my collection?

Please contact the Billerica DPW Trash and Recycling Office at 978-671-1313 x2.

11. Who do I call if I have any questions about the trash or recycling program?

Please contact the Billerica DPW Trash and Recycling Office at 978-671-1313 x 2.

12. What can I do with Yard Waste when there is no curbside collection?

You can compost on your property, and use a mulching mower to eliminate grass clippings to be disposed of. Another option is to call one of the following private companies who may accept yard waste for a fee: Landscape Express in Woburn 781-933-3818 Community Tree (Brush only) in Chelmsford 978-256-0341. Also, Krochmal Farm's in Tewksbury (formerly managed by BMC Corp)  offers residential access stickers for $50.00 and you are able to drop off your bagged leaves and grass clippings.  The stickers are good thru the 31st of August.  They can purchase the stickers at the yard, 1079 South Street Tewksbury MA and can call 978-658-0507 option 1 or 3 with any questions.

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Veteran's Services

Show All Answers

1. I am a veteran, am I entitled to receive Chapter 115 benefits?

Depends on assets; however you must have an Honorable Discharge.

2. How can I apply for VA Medical benefits?

You must complete a 10-10EZ form to determine eligibility.

3. Can a veteran or widow of a veteran apply for Chapter 115 benefits in any veterans’ office?

No, you must apply in the city or town in which you reside.

4. Is the spouse of a surviving Veteran entitled to veteran’s benefits?

The spouse must fill out an application to determine if she/he is eligible, and it depends on assets and income.

5. Can I file for a Service Connected Disability?

Yes, you will need medical documentation to support your claim. The Veteran’s Office at the Town Hall has the application.

6. If a WWII veteran got hurt while serving in the military, is it too late for me to file for a Service Connected Disability?

No.

7. My spouse has a 100% Service Connected Disability (for 10 yrs.), so am I entitled to any VA benefits?

Yes, you are eligible for exemption on real estate taxes, as well as for an Annuity of $1500 paid twice per year.

8. Is Chapter 115 and the VA that same?

No, Chapter 115 benefits are a Town and State funded program under Mass General Laws. VA is a Federal Program.

9. I am divorced from a veteran. Am I entitled to any Veterans Benefits, State or Federal?

No.

10. Can the Veteran's office obtain discharge papers (DD214)?

Yes, if the Veteran enlisted in Massachusetts.

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Wastewater Division

Show All Answers

1. How do I become an approved drain layer?

You can either apply at the Wastewater Plant (70 Letchworth Ave) or fill out our online application. At this time, you will still be required to bring payment to the plant.

2. What should I do for a sewer backup?

If you experience a backup Mon-Friday from 7am to 3:30pm, call the treatment plant at 978-671-0956. Any other time after 3:30pm, and all weekend long, please either call the Billerica Police, Billerica Fire Dept., or the Billerica Water Treatment plant.  They all have the “on call” number to reach someone for blockages.

3. What is the homeowner's responsibility on a sewer overflow/blockage?

The Town of Billerica owns everything in the street. There is a stub on your property line that the homeowner owns from there into their house. The Town of Billerica will clear the street end and, if necessary, the homeowner will call a rooter service if the problem is in their line.

4. What do I do if I smell sewer gas in my house?

First of all, ventilate the area. Then check all drains and sinks in the house and run water down them, sometimes if these items are not used all the time the water in the trap dries out and allows the gas back into the house. If the problem remains, call the Wastewater Treatment Plant at 978- 671-0956 and we will check the street for blockages.

5. Should my sump pump be connected to the Town’s sewer system?

No, this adds additional flow to the treatment plant and it costs money to treat. Sump pumps should be discharging to the outside of the home.

6. Does storm water get treated at the Wastewater Plant?

No, Billerica runs a sanitary sewer system, which means only houses, businesses and schools are connected to the collection system. Storm water goes down a different type of pipe and is sent back to either the Concord or Shawsheen rivers.

7. What is the difference between a sewer manhole cover and a stormwater cover?

In the Town of Billerica sewer covers are round and storm water covers are square and full of smaller squares. Storm water drains are generally located on the sides of roads. Sewer manhole covers are generally located in the middle of the road.

8. How do I get my sewer service marked or located?

Call the Wastewater Treatment Plant at 978-671-0956. We have plans for most homes and businesses in town. We will come out and mark out your service so work can be done. We also can help if you need to know if you are connected to the sewer system by doing a dye test or checking with water billing.

9. How much flow can the Town of Billerica Wastewater Treatment handle?

We are designed to treat 5.5 million gallons a day. We are a Grade VII advanced treatment plant with CoMag Tertiary Phosphorous Removal. We also maintain 27 pumping stations and 200 miles of sewer line in the town.

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Water Division

Show All Answers

1. What should I do if I have a question about my water / sewer bill?

Please call the Water Billing Office at 978-671-0954 during normal business hours with any questions regarding your water / wastewater bill. Additional information is available on the Water Billing page.

2. Why do I have low water pressure or no water pressure?

Water pressure problems are usually the result of a disruption in the water distribution system such as a water main break, hydrant flushing, or a recent fire in the area. It could also be caused by sediment in your water meter. Please call the Water Division at 978-671-0957 during normal business hours  with any questions or concerns, or view the Contact Public Works form.

3. How do I report a water main break?

Call the Water Division at 978-671-0957 (they are staffed 24/7) with your name, address, phone number, and the location of the water break.

4. If I don't have any water, why is this happening and what should I do?

Generally, if you experience a loss of water this is most likely due to a water main break in your area. The water has been shut off in order to repair the break. The Water Maintenance Crew must wait for other utility companies to mark out their equipment under the road before repairs can begin. Repairs can take several hours. We ask for your patience and cooperation during this process. Feel free to call the Water Division at 978-671-0957 to confirm a break in the area.

5. Why do I have brown water?

Brown water is generally a combination of iron and manganese (minerals that are naturally present in water). These minerals become oxidized when they are mixed with chlorine (which is added to the water for disinfection). This can result in discolored laundry and plumbing fixtures. Brown water can also occur when there is any change in the distribution system, such as increased flow, a water main break, or a fire. The Water Division has a rust-reducing product for use in the laundry. This product is available at the Water Treatment Facility located at 270 Treble Cove Road, and also at the Water Billing Office at the Billerica Town Hall located at 365 Boston Road.

6. How do I have my water line marked?

Contact the Water Division at 978-671-0957 during normal business hours to request that your water service or main be marked. This requires 48 to 72 hours notice and may be postponed if there is a water emergency such as a water main break.

7. How do I have my water service shut off?

To request that your water service be shut off for construction or for the season, please contact the Water Division at 978-671-0957 during normal business hours. This requires 48 to 72 hours notice and may be postponed if there is a water emergency such as a water main break.

8. Where do I purchase a water meter or remote touch pad?

Contact the DPW Administration at 978-671-1313 or stop by the DPW Administration Office (Room G11 in Town Hall), Monday through Friday, between the hours of 8:30 a.m. to 3:30 p.m.

9. Where can I get indoor / outdoor water conservation kits?

Contact the Water Division at 978-671-0957 or stop by the Water Treatment Plant at 270 Treble Cove Road, during normal business hours. Kits are also available in the Water Billing Office at 365 Boston Road, Room 213, during their normal business hours. Outdoor Water Conservation Kits are distributed at the Billerica Health and Recreation Fair held in April. Indoor Water Conservation Kits are distributed at Yankee Doodle Weekend.

10. Where does the town's drinking water come from?

The town's drinking water is taken from the Concord River and is treated at the Water Treatment Plant at 270 Treble Cove Road.

11. What is the town water pressure?

Pressure can vary significantly depending on several factors such as location, season, and distribution system conditions. In some areas of Billerica, the pressure can be as high as 120 pounds per square inch (psi). If this pressure presents a problem in your home, you may hire a plumber to install a pressure reducing valve after your water meter.

12. What is the hardness of the town’s water?

The hardness of Billerica’s water varies throughout the year. On average, the hardness is 40 75 milligrams per liter (mg/l), or 4.3 grains per gallon.

13. How do I read my water meter?

Learning to read your water meter can help you discover water leaks, monitor

your usage, and double check your water bill. View the How to Read Your Meter and Check for Leaks information form.

14. How do I keep my water meter from freezing in the winter?

Always make sure that your water meter is being heated in the winter, especially during periods of very low temperatures. If it is located in a closet, keep the door open and do not block it with household items. If it is in a crawl space, make sure that it is well insulated from the weather.

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Zoning Board of Appeals

Show All Answers

1. When and where are the Board of Appeals meetings?

The Board of Appeals meetings are typically held on the third Wednesday of each month at 6:00 P.M. in Room 210.

2. How do I apply for a public hearing before the Board of Appeals?

You must apply to the Building Department to obtain a Denial Form for a Special Permit or Variance if your building department request does not meet the Zoning By-Laws. The Denial Form is then submitted to the Board of Appeals office clerk to obtain the instructions and applications for a public hearing.

3. How many plans are needed for the Board of Appeals petition?

It depends...

Five (5) copies of a Certified Plot Plan are required for a Special Permit and/or Variance petition.

Five (5) floor plans are required for a restaurant.

For in-law apartments, three (3) copies of the in-law apartment plans showing the facade of the dwelling and the proposed addition, along with interior plans for the main dwelling and proposed in-law apartment are required.

4. What other information is required for a Board of Appeals petition request?

The Board of Appeals fees are $50 for a residential hearing request and $150 for a non-residential hearing request.

5. How soon will I have my hearing before the Board of Appeals?

Generally, the petition is filed with the Town Clerk's office. Then the Board of Appeals schedules the hearing four (4) to six (6) weeks later to meet advertising time frames.

6. How long after the Board of Appeals meeting is the petitioner allowed to apply for the building permit?

If the petition is approved, the Board is allowed up to two (2) weeks to prepare the decision, have members sign it, and record the decision with the Town Clerk's office. There is a 20-day appeal period from the Town Clerk's recording date, after which the petitioner must return to the Town Clerk's office for certification and proceed to the Registry of Deeds to record the decision.

7. How long is a Special Permit or Variance valid?

A Special Permit must be used within two (2) years and a Variance must be used within one (1) year. Upon request by the petitioner, one (1) six-month extension only is allowed after two years from the date of the original Special Permit hearing and one year after the date of the original Variance public hearing.