Community Services

As a Board of Health employee, the Community Services Coordinator works to connect Billerica residents under 60 to resources and information on housing, utilities, food insecurity, mental health services and more. The COA has additional resources for residents over 60.

 Submit this form for more assistance, or visit me at the library most Fridays, 1:30-3:30pm. 


Emergency Services

  • In a life-threatening emergency, call 911 or proceed to the local emergency room. 

Mental Health or Substance Use Emergency Services

  • Massachusetts Behavioral Health Helpline

    The Behavioral Health Helpline connects callers to trained behavioral health providers 24/7. The Helpline can provide clinical assessment, treatment referrals and crisis triage services. 

    Call the Helpline at (833) 773-2445

  • Or call the Billerica Police Department’s Community Line at (978) 215-9642 to be connected to a Behavioral Health Unit clinician.
  • Dial 988 to reach the Suicide and Crisis Lifeline. The Lifeline is staffed by trained non-clinical call takers. 
  • For more mental health or substance use resources, check out the FAQs on the right or contact the Community Services Coordinator

Abuse and Endangerment Hotlines

Child At-Risk Hotline: (800) 792-5200

Elder Abuse Hotline: (800) 922-2275

Disabled Persons Protection Commission Abuse Reporting Hotline: 

(800) 426-9009

Community Caregivers

Is a group of caring volunteers who assist the elderly & disabled. We can: 

  • Grocery shop 
  • Pick up meds from pharmacy 
  • Mow lawn or yard clean up 
  • Run errands around town
  • Small household handy man tasks


Contact Form

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