Community Services

In collaboration with the Board of Health, Veterans Department, COA and other town and local organizations, the Community Services Coordinator works to connect Billerica residents under 60 to resources and information on housing, utilities, food insecurity, mental health services and more. The COA has additional resources for residents over 60. Fill out this form for more assistance. A few of the most used services are linked below. 

Bethany Slack, Community Services Coordinator, can be reached at (978) 215-1903 or by email at csc@town.billerica.ma.us. 

Emergency Services

• In a life-threatening emergency, call 911
• In a non life-threatening mental health or substance use crisis, call the Lowell Emergency Services Program (ESP) at (877) 382-1609. They are available 24 hours a day, 7 days a week.
• Or call the Billerica Police Department’s Community Line at (978) 215-9642 to be connected to a Frontline Initiative clinician.
• NEW! Dial 988 to reach the Suicide and Crisis Lifeline 

Food Resources

Billerica Community Pantry

The Billerica Community Pantry uses a drive-through pickup model to provide food at no cost for Billerica residents. Services are by appointment only. 

To begin the registration process, print and complete the intake form and return to:

Billerica Community Pantry Inc. 
P.O. Box 285, Billerica, MA 01821

Then, call or email the Pantry to complete registration and receive your appointment. 
You can also call or email the Community Pantry directly to complete the intake/registration process with a Pantry representative.

Phone: (978) 357-7560 
Email: billericapantry@gmail.com)

SNAP Benefits

SNAP benefits (Supplemental Nutrition Assistance Program) are administered by the Massachusetts Department of Transitional Assistance (DTA). 1 in 9 Massachusetts residents receive SNAP benefits. 

Apply in the following ways: 

Online at https://dtaconnect.eohhs.mass.gov/
By phone at (877) 382-2363
Or in person at the Lowell DTA office. Call 978-446-2400 for assistance.

The Community Services Coordinator can also assist in applying for SNAP benefits. Call or email for an appointment. 

Housing and Utilities

Housing Authority

The Billerica Housing Authority administers housing programs including state and federally aided public housing, federal and state rental vouchers, and emergency housing. They are located at:

16 River Street
Billerica, MA 01821

Call (978) 667-2175 for more information. 

Fuel Assistance

The Low Income Home Energy Assistance program (LIHEAP), or Fuel Assistance, pays a portion of heating costs for eligible homeowners and renters. LIHEAP eligible households may also qualify for assistance with weatherization and heating system repair.  

The Billerica Veterans Department can assist any Billerica resident to apply for Fuel Assistance. Contact Marie Rourke at (978) 671-0968 for more information.

Community Choice Energy Program

Municipal Aggregation allows local government to combine the purchasing power of its residents so that it can provide them with an alternative electricity supply. Municipal Aggregation is a valuable service that residents and small businesses look for from their local governments. It has proven to be the most effective way to help small consumers manage their electricity bills, and has received overwhelming support wherever it’s implemented.

Use this link https://colonialpowergroup.com/billerica/ to apply for the Program!

Other Resources

Community Teamwork

Community Teamwork is the Greater Lowell region’s Community Action Agency. CTI administers a variety of programs including housing supports, fuel assistance, food and nutrition programs, financial education, and youth programs. To access CTI’s programs, contact them directly or make an appointment with the Community Services Coordinator for assistance.

Domestic Violence Intervention

Safelink: Statewide toll-free domestic violence hotline: (877)785-2020  

Reach Beyond Domestic Violence provides emergency shelter, supportive services, and advocacy for individuals and families experiencing domestic violence. Call (800) 899-4000 to reach their confidential helpline. 

Saheli provides culturally sensitive supportive services for South Asian and Middle Eastern individuals and families who are experiencing domestic violence. Call (866) 4SAHELI (1-866-472-4354) to reach their confidential helpline.

Community Caregivers 

Is a group of caring volunteers who assist the elderly & disabled. We can: 

• Grocery shop 
• Pick up meds from pharmacy 
• Mow lawn or yard clean up 
• Run errands around town
• Small household handy man tasks

Email: communitycaregiversus@gmail.com

Abuse and Endangerment Hotlines

Child At-Risk Hotline: (800) 792-5200

Elder Abuse Hotline: (800) 922-2275

Disabled Persons Protection Commission Abuse Reporting Hotline: (800) 426-9009

Other Hotlines

The Massachusetts Substance Use Helpline: (800) 327-5050