|Registration and Payment Policies|
HOW TO REGISTER:
You may register anytime after this brochure has been published for viewing . The earlier you register, the better chance you have of getting into the programs you want.
The Billerica Recreation Department is pleased to provide you with the flexibility of on-line registrations, 24 hours a day, and 7 days a week. This new site (CLICK HERE)will allow you to log-in and register for Recreation programs, as well as browse our seasonal brochure and find additional department information.
Walk-in registration will be accepted at the Recreation
Complete a registration form showing the programs & participants. Use one form for each household. Make checks payable to:
Billerica Recreation Department
248 Boston Road, Billerica, MA 01821
Log on with your User ID and Password, choose an activity category, select a class, add the class to your cart , choose the family member to register, answer any registration questions, continue to the shopping cart, choose checkout and finish by paying, and log out when complete. There is a non-refundable convenience for all credit card purchases.
To request a User ID and password: Click on the My Account tab and select Request New Account. Complete and submit the on-line New Account Request Form and you will be provided information from our department. Please allow one business day to process your request.
Due to the nature of some classes and events requiring pre-requisites or other specific information, they may not be available for on-line registration. You will need to visit the Recreation Office. You will still be able to view their availability however.
Mail in or dropped off registrations will be processed as soon as they are received at the Recreation Department. On-line registrations are automatic. All registrations are on a first come first serve basis, until the maximum number of persons per program is reached. Your name will be placed on a waiting list if the program is full.
Age and grade requirements: If age is specified, the child must be that age on the day the program begins. The grade level refers to the grade the child is in during the current school year.
Any special information including allergies, and/or other instructions that an instructor should be made aware of to ensure you or your child’s participation in a program should be noted on the application. Every effort will be made to accommodate your special need.
If you do not hear from the Recreation Department, you should assume that you are registered for the program that you submitted a registration for. You will hear from us if:
1.The class is full and you have been placed on the wait list.
2.The class is cancelled.
3.There has been a change in the day, time or date program will begin.
A person is registered for a program only when full payment and completed registration form is received by the Recreation Department. Trips & Special events require advance payment.
There will be a $25.00 fee charged for a returned check.
There is a non-refundable convenience for all credit card purchases.
You may withdraw from a program two weeks prior to the start date and receive a full refund minus any expenses incurred for a program. All refunds regardless of payment used (cash, check or credit card) are processed through the Town and a check will be mailed to you. Credit card convenience fee will not be refunded.
If a participant withdraws from a program less than two weeks prior to the starting date of a program, they are entitled to a household credit for the full amount minus a $10.00 administrative fee and any expenses incurred for a program. Credit card convenience fee will not be refunded.
If you cancel your registration for a program for which the Recreation Department has paid a deposit, purchased supplies, equipment, tickets or incurred other expenses on your behalf, your refund if any will be reduced by the amount of the expenses incurred including administrative fee and Credit Card convenience fee.
A full refund will be made only if programs are canceled, filled or if the Department's change in offering prohibit your attendance. Allow 2-3 weeks for processing all refunds.
Once a program has begun, no refund will be issued, with the exception of a medical emergency which would prohibit completion of the class or a hardship. A household credit for the remaining classes would then be issued.