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1. What is motor vehicle excise tax?
2. Who must pay?
3. What is the rate?
4. How are vehicles valued?
5. How is the tax determined?
6. Can I get an abatement?
7. Who qualifies for an abatement?
8. How are abatements figured?
9. Who qualifies for an exemption?
10. Where must I file for an abatement?
11. When is payment due?
12. What happens if my payment is late?
13. How does non-payment of motor vehicle excise affect license and registration?

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1. What is personal property?
2. Who must pay this tax?
3. What property is taxable?
4. What is a Form of List?
5. Who must file a return?
6. When and where must my return be filed?
7. Can I get an extension of the filing deadline?
8. What is the penalty for failure to file or filing late?
9. What is the return used for and who has access to it?
10. Who is eligible for an abatement?
11. What property is exempt?

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1. I am a Veteran; do I qualify for a property tax exemption?
2. I am 65 years old; do I qualify for a property tax exemption?
3. I am a Widow; do I qualify for a property tax exemption?
4. I am legally blind; do I qualify for a property tax exemption?
5. When do I apply for a property tax exemption?
6. When will I receive my property tax exemption?
7. I am receiving a property tax exemption, but have sold my home. What should I do?

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1. Why do I have to connect to Town sewer even if I did not ask for it in my neighborhood?
2. How long is a Title 5 System Inspection Report valid?
3. How often should I pump my septic system?
4. What can I do about a flooding problem caused by beavers?
5. Can Central Mass Mosquito Control spray my property?
6. How do I properly dispose of needles/syringes?
7. How do I dispose of expired medication or medication from a deceased family member?
8. When can I bring my child in for a Lead Screening Test for preschool?
9. Can I bring my child in to get a vaccine for school?
10. My doctor said I need to get my Blood Pressure checked and monitored. Does the nurse do that?
11. When are the flu clinics held?

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1. How often do the Selectmen hold their meetings?
2. Where are the meetings held?
3. How may I be placed on the Selectmen’s Agenda?
4. Who needs a Common Victualler License?
5. What is the procedure to apply for a common victualler license?
6. How many liquor licenses are available?
7. How do I apply for a One Day (Liquor) Special License?

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1. Where do I get a copy of my certified plot plan?
2. Can a homeowner pull their own building permit?
3. Can a homeowner pull their own electrical permit?
4. Can a homeowner pull their own plumbing and gas permits?
5. How do I obtain a variance and/or special permit if one is needed?
6. When is a plot plan required?
7. What can I do about building setbacks?
8. Are in-law apartments allowed?
9. What is the procedure for starting a new business in town?
10. When is a building permit required?

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1. Can I purchase a cemetery plot?
2. How do I find where someone is buried?
3. How can I request to have a tree cut down?

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1. What are Wetlands?
2. Are Buffer Zones around wetlands protected?
3. Why are wetlands important?
4. How can Billerica residents help?
5. How do I find out if wetlands exist on my property?
6. When do I need a permit?
7. What is the application process?
8. Can I cut down trees?
9. How do I close out my wetlands permit/apply for a Certificate of Compliance (COC)?
10. How can I find out if there are any wetlands-related setbacks or restrictions associated with the property?
11. Where can I find information about Billerica’s open space, conservation and recreation lands in Billerica?

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1. How do I join the Senior Center?
2. How old does one have to be to join the Senior Center?
3. Is there a cost for membership?
4. What are the Senior Center’s operating hours?
5. How do I find out about the activities at the Senior Center?
6. How do I receive the newsletter?
7. How do I make a request for transportation?
8. What are Outreach Services?
9. Does the Senior Center serve meals?
10. How do I request Meals on Wheels for my homebound, elderly relative?

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1. How can I get a street or sidewalk repaired?
2. How do I report a pothole?
3. How do I get my street swept?
4. How do I report a clogged drain / catch basin?
5. How do I get my street plowed?
6. How do I get my street sanded?
7. Is sand or salt available for residents?
8. What do I do if I notice that there is a sign is missing at the end of my street?

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1. What does the MIS/IT Dept. do exactly?
2. What kind of technology is in use in Town?
3. With whom do you partner for Technology Services?
4. Who do you serve?
5. What's on the horizon?
6. Are the Town's systems secure?

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1. How can I find out about what the Town is doing about long range land use planning?
2. How can I find out in which Zoning District my property is located and what uses are allowed?
3. How can I find out what the building setbacks are in my zoning district?
4. How can I find out what the Tax Map and Lot Number are for my property?
5. How can I subdivide my land?
6. How can I find out if I can put an apartment in my house?
7. How can I find out the schedule for Planning Board meetings?
8. How can I find out what the fees are for an application to the Planning Board?
9. How do I find out if I can put a business in my home?
10. How can I find out what signs I can have on my property?

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1. Who do I call to report a dead animal on the street or sidewalk?
2. Do I only call Dig Safe when I need my utilities marked?

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1. Do you have to be a resident to participate or access Billerica Recreation programs and services?
2. How do I rent/reserve a field or park area?
3. Are there any places in Billerica where I can launch a canoe?
4. My son/daughter wants to work for the Recreation Department in the summer. How old does he/she have to be to get a job and when does he/she apply?
5. Where are the different parks/playgrounds; and what activities can visitors do there? Are there restrictions?
6. When are the Concerts on the Common?
7. When do the Manning Park Splash Pad / Micozzi Beach open and close for the summer?
8. I would like to teach a class with Billerica Recreation. How do I go about doing this?
9. Are dogs allowed in Billerica parks?
10. Where can I get specific information about the programs, trips and tickets the Recreation Department offers?
11. Our company is looking for a town wide service project. Is this something that we could work on with the Recreation Department?

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1. What's the difference between the sanitary sewer system and the storm sewer system?
2. Where does water in the storm drain system go?
3. Who will need a Stormwater Management Permit?

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1. What are your hours of operation?
2. What if those hours don’t accommodate my schedule?
3. What if I do not live in town?
4. What types of payments do you accept?
5. Why do I have to pay a convenience fee for using my credit card?
6. That sounds expensive, is there any more cost effective way to pay my tax or water bills?
7. Do you accept Phone payments?
8. Why do the bills/payments get mailed to Medford?
9. What do I owe on my Tax/Water?
10. What is the procedure for requesting a Municipal Lien Certificate (MLC) and what are the fees?
11. Why do I have to pay excise tax?
12. Why can’t I pay marked Motor Vehicle Excise Tax or Tax Title online?
13. I do not own this vehicle; do I still have to pay?
14. I do not own this Real Estate property anymore, what do I do with the bill?

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1. How much is a dog license?
2. Do you process passports?
3. What forms of payment do you accept?
4. What are your hours of operation?
5. How do I get a Business Certificate?
6. Do you have Notary Services?
7. How can I obtain vital records (e.g. birth certificates and death certificates?
8. Are marriages performed in the Clerk’s Office?
9. How do I become a Town Meeting Member?
10. How do I get an absentee ballot?
11. How do I register to vote?
12. How often do I need to register to vote?
13. Can I register using my P.O. Box?
14. When I went to vote, why was my name on the Inactive Voter list?
15. Can I vote if my name is on the Inactive Voter List:
16. How do I get put back on the Active Voter List?
17. How do I change my voter registration?
18. Can I change my voter registration on the census?
19. Can I register to vote before I turn 18?
20. Where do I vote?

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1. How do I get a yard sale permit?
2. How do I find out if the Town is hiring?
3. Where can I get information about trash & recycling?
4. How do I submit a pothole claim?
5. How do I challenge a parking ticket?
6. How do I contact National Grid with any electrical issues that I may be having?
7. How do I apply for a Town Manager appointed vacancy that is available?
8. How do I submit a Warrant Article to be considered at Town Meeting?

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1. What is meant by uniform control devices?
2. How are speed limits set?
3. What effect do posted speed limits have on actual speeds?
4. What are the warrants necessary to install a stop sign?
5. What are the warrants for a multiway stop sign?
6. Can we use one way, do not enter, and turning restrictions to control people from cutting through traffic?
7. Can streets be restricted to residents only?
8. Can speed bumps or speed humps be deployed to control speeding vehicles?

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1. How do I know what day my trash and recycling are picked up?
2. Which holidays affect the trash and recycling collection schedule?
3. What items can I put in my blue trash cart?
4. What items should not go in the blue trash cart?
5. What items can I put in the green recycle cart?
6. Who owns the blue trash cart and the green recycle cart?
7. What should I do if my cart is broken?
8. What should I do if I need an additional trash or recycling cart?
9. Who do I call if my recycling or trash were not picked up on my scheduled day?
10. Who do I call if I have any unresolved problems with my collection?
11. Who do I call if I have any questions about the trash or recycling program?
12. What can I do with Yard Waste when there is no curbside collection?

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1. I am a veteran, am I entitled to receive Chapter 115 benefits?
2. How can I apply for VA Medical benefits?
3. Can a veteran or widow of a veteran apply for Chapter 115 benefits in any veterans’ office?
4. Is the spouse of a surviving Veteran entitled to veteran’s benefits?
5. Can I file for a Service Connected Disability?
6. If a WWII veteran got hurt while serving in the military, is it too late for me to file for a Service Connected Disability?
7. My spouse has a 100% Service Connected Disability (for 10 yrs.), so am I entitled to any VA benefits?
8. Is Chapter 115 and the VA that same?
9. I am divorced from a veteran. Am I entitled to any Veterans Benefits, State or Federal?
10. Can the Veteran's office obtain discharge papers (DD214)?

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1. What can I do if I notice that there is a strong sewer odor in my area?
2. Who should I call if I have a sewage backup into my building?
3. Who should I call if I see sewage bubbling out of a manhole?
4. I have a question about my water / sewer bill.

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1. What should I do if I have a question about my water / sewer bill?
2. Why do I have low water pressure or no water pressure?
3. How do I report a water main break?
4. If I don't have any water, why is this happening and what should I do?
5. Why do I have brown water?
6. How do I have my water line marked?
7. How do I have my water service shut off?
8. Where do I purchase a water meter or remote touch pad?
9. Where can I get indoor / outdoor water conservation kits?
10. Where does the town's drinking water come from?
11. What is the town water pressure?
12. What is the hardness of the town’s water?
13. How do I read my water meter?
14. How do I keep my water meter from freezing in the winter?

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1. When and where are the Board of Appeals meetings?
2. How do I apply for a public hearing before the Board of Appeals?
3. How many plans are needed for the Board of Appeals petition?
4. What other information is required for a Board of Appeals petition request?
5. How soon will I have my hearing before the Board of Appeals?
6. How long after the Board of Appeals meeting is the petitioner allowed to apply for the building permit?
7. How long is a Special Permit or Variance valid?